Maher Koubaa Amadeus Executive Vice President Airlines Middle East Africa And Turkey
Maher Koubaa Amadeus Executive Vice President Airlines Middle East Africa And Turkey

Recognizing that innovation is the key to success for a recovering aviation industry, the Senegalese flag carrier Air Senegal has partnered with Amadeus to implement the Altéa Suite including the full Passenger Service System (PSS).

As Air Senegal resumes services in the region, the carrier is placing emphasis on automation, and relevant, real-time information.

The Amadeus Altéa Passenger Service System (PSS) offers these elements by way of full reservation, inventory, and departure control capabilities.

It also enables the airline to support travelers throughout their journey, providing real-time, personalized alerts to inform of flight changes, services, or personalized offers. The system helps airlines to customize services for passengers and offers faster and simpler check-in procedures.

In case of disruption, the Altéa PSS will allow Air Senegal to re-accommodate passengers in a matter of minutes. If a last-minute aircraft change occurs, the airline will be able to immediately and automatically reseat passengers and adjust weight and load balance.

With end-to-end automated aircraft configuration and reconfiguration, the airline will avoid expensive, time-consuming and resource-intensive manual involvement.

Air Senegal was in a state of rapid global expansion when the pandemic hit. Despite the pandemic, the carrier is still planning to add two European destinations to its growing portfolio, as well as flights to various destinations in Africa. It also recently invested in a modern fleet with eight Airbus A220-300s ordered at the Dubai Air Show in 2019.

Mamadou Ba, Executive Director Performance and Support Services for Air Senegal, says: “As one of the fastest growing airlines in Africa, at Air Senegal, we aim to become the leader in West African air transport by relying on our regional hub.

We strive for customer satisfaction and operational excellence, and we believe that our partnership with Amadeus will allow us to emerge stronger from the COVID-19 crisis.”

Maher Koubaa, Executive Vice President of Airlines for the Middle East, Turkey & Africa at Amadeus, adds: “We are pleased to partner with Air Senegal on its road to recovery. It is encouraging to see the proactivity of such an innovative airline when it comes to adapting and planning for the future. All of us at Amadeus look forward to working hand-in-hand with the carrier to apply the power of our technology as we work to turn challenges into opportunities.”

About Amadeus
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars and railways.

We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.

We are one company, with a global mindset and a local presence wherever our customers need us.

Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years.


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