Access bank customer service week
Access bank customer service week

The fun packaged yet educative production was held at the National Theatre which was transformed into a market setting. ?Women on Fire? has customer service as the main theme with sub highlights on societal indiscipline, ?pull him down? syndrome and perception by most people that one has to get a white – collar job after completing tertiary education.

Access bank customer service week
Access bank customer service week


Perhaps the biggest lesson from the drama is a call on leaders to set up effective systems to monitor and evaluate the performance of public officials.

As usual, Playwright Uncle Ebo and his team did not disappoint as the audience stayed glued to their seats with glee throughout the show.

Access Bank unveiled various enhanced features and products as they encouraged Ghanaians to adopt a savings culture.

The Bank has improved its Online Banking System and customers can pay bills and transact business via the internet.
Access Bank recently introduced the Cardless Cash Withdrawal which enables customers to withdraw money from their mobile money wallet at any Access Bank ATM without using an ATM card.

Access bank customer service week
Access bank customer service week

The first mini draw of the ongoing Access Bank ?Change your level? Promo will be held at the end of October 2015. The winner of the draw will have a fully paid trip to Dubai with spending cash for a family of four. A car will be given to the winner of the second mini draw at the end of December, 2015 and the ultimate winner in the final draw which takes place in January, 2015 will take away a plush three bedroom house.

Managing Director of Access Bank, Mr. Dolapo Ogundimu expressed appreciation to Uncle Ebo for partnering with the bank over the years to reward loyal customers through entertainment.

He told that the bank continuously directs their principles, products and processes towards an exceptional banking experience for customers and will be opening branches in every region to serve customers efficiently.

?We are expanding our network with new forays in major commercial centres and cities to enable us get closer to all our customers. By the end of 2015, we shall have presence across the ten regions of Ghana,? he revealed.

Head of Corporate Communications and Brand Management at Access Bank, Mr. Nana Adu Kyeremateng who spoke in an interview with underscored the need to reward loyal customers and appreciate front line staff for commitment and dedication hence the observation of the customer service week.

?For us customers are very important to us. Customers are the priority before any other thing. We have a customer loyalty programme to reward our clients and the week climaxes the multitude of things we do to make customers feel important?.

Mr. Kyeremateng?added that the bank is constantly revamping its systems to adopt world class modernized ways of banking. The bank recently acquired an ISO 9001: 2008 Certification for Quality Management Systems and remains on course to be the best bank in Ghana.

Award winning playwright and motivational speaker, Uncle Ebo has written and directed over 20 world class plays. In an interaction with after the programme he commended Access Bank for being a pioneer in rewarding its clients through creative art entertainment.

He said, ?Experiences like this are normal in developed countries and impressed that Access Bank will take the lead to organize such a programme to delight customers. I hope that other banks will take a cue?.

Access Bank Ghana has over the past 6 years demonstrated a passion to deliver speedy and secured services to its customers and this has earned it several recognitions.

Access was awarded the Bank of the Year in 2013 and recently won the Women?s Market Champion 2015 Award category at the just ended 14th Annual Summit of the Global Banking Alliance (GBA) for Women in Sao Paulo, Brazil.

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