The team joined by employees from all sub brands of the telecom giant spent the day engaging with customers, resolving challenges some customers faced and educating them on the unparalleled offers the company provides.
Mr Frank Gyan, Head of Customer Experience, said “at Airtel, providing unmatched service excellence to our customers is our hallmark. We back our promises to delight our customers with world class customer service. But what truly sets us apart from competition is our closeness to our customers.
“We used the opportunity to educate our customers on Airtel Premier, Airtel Rewardz, Airtel Money and Airtel Data,” a statement issued in Accra by Mr Richard Ahiagble, Head of Corporate Communications, said.
It said premier customers were updated on the amazing benefits available to them and those not yet on the service were enrolled.
“We also enrolled customers onto Airtel Rewardz – the biggest and most exciting loyalty scheme in the industry and assisted those who have built up points to redeem them. Some customers redeemed shopping vouchers, spa treatments among others.
“We have seen at firsthand how effective these Service Clinics are and we will continue to roll this out in other localities”, it said.