Airtel Kenya Chief Executive Adil El Youssefi
The report is based on Airtel Kenya?s high response rate in Facebook and Twitter in a report issued by Social Bakers, a leading global provider of social media analytic tools, statistics and metrics for the quarter ending December 2014.
According to Social Bakers, being socially devoted means opening up to customers, receiving and responding to questions within the shortest time possible.
Airtel Kenya scored high on Facebook and twitter with a total response rate of 92 per cent and 89 per cent respectively in the last quarter.
Airtel Kenya CEO Adil El Youssefi said, ?Quick, satisfactory and personalised responses to our customers? queries is one of the key areas that has contributed to this success.?