By Jack Adom?
An eight ? day training course for hoteliers in customers care opened at the prestigious Anyinam Lodge on Thursday.
Possibly the leading 3 – star hotel in the Obuasi municipality, the intermediary and diploma course is been attended by 50 workers from hotels in the municipality, majority of whom are from ??the Anyinam Lodge.
The participants will go through courses such as strategies to attract and maintain customers, Basic Emotional Intelligence, Etiquette, Servicing Customers , Complains and Grievances Handling, Networking and Food Safety.
Sponsored by Cotvet and Skills Development Agency of the World Bank, in conjunction with Ghana Tourism Authority; the Regional Chairman of Ghana Progressive Hotels, Nana Ampadu Amoah said the course is meant not only to improve the skills of the participants but ?also to improve the services of hotels in the country. ?Besides building their capacities to retain and increase customers, it is our hope that by the end of the course participants will be able to handle customers complains and also improve their ?networking,
Ms Angela Ariyya of Dolphins Management Training, who is facilitating ?the course, was happy with the skills and ?professionalism of the participants and urged them to take advantage of the training to improve their skills in the best practices in the industry. She was also happy with the eagerness of the participants to learn new skills.
In an interview with ?the General Manager of Anyinam Lodge, Mr Lawrence Kwashie noted ?that the Lodge has been at the forefront of the hospitality industry in the municipality since its creation and will continue to lead with good customer care and healthy food, adding that ?we are happy to host the training ?of colleagues from other hotels in obuasi?. He said the Obuasi, which is the locomotive of Obuasi? economy is undergoing ?care and maintenance?, ?so our emphasis is to preparing good food for the workers so that they get the necessary strength to work hard.
Mr Kwashie noted that the Lodge, on its own, has being training scores of students in the form of apprenticeship scheme every year, of which some ?of apprentice have opened their own ?Take Away? shop, saying ?our hope the training will empower the beneficiaries to share their new skills with people in the Obuasi community and even beyond?.