Ghana Customer Experience Summit
Ghana Customer Experience Summit

The maiden edition of the Ghana Customer Experience Summit has been held successfully in Accra, with the aim of empowering businesses to adopt a customer centric approach in their operations in order to enhance quality service delivery and also change the face of customer service in Ghana.

The summit also created a platform for business experts to cross-fertilised ideas and opinions on customer service experience in the country.

Speaking at the summit, the Chief Executive Officer of Eltor Ghana Mr. Etornam James Flolu, hinted that as the government schemes to increase investments in sector by setting up industries to provide various products and services; it is prudent to take customer centric approach seriously in the country.

This he said, companies in Ghana must adopt this to Business if indeed they want to remain globally competitive.

According to him , the government through the Ministry of Business Development,Ministry of Trade and other Trade and commerce related agencies must therefore put in place measures to support the advocacy and also,the facilitation of customer service Bureau to oversee the quality of service delivery.

“We at Eltor Consult are delighted to reinventing the wheel and a paradigm to craft a unique experience by empowering CxVators like you to go out and out to offer innovative services that gives clients the best experience”, he added . Eltor Ghana is a customer service management agency.

And since its establishment , we have been working assiduously to bridge the gap between employers , employees and client / consumers.
The Dean , Faculty of Educational Foundations Professor Eric Nyarko-Sampson, who chaired the summit also entreated all and sundry especially government appointees and business entities to adopt a good customer relations with theirs clients in order to attract potential investors into the country.

By: Isaac Kofi Dzokpo/Newsghana.com

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