Ecobank Ghana has advised customers to make use of its digital channels for their transactions in the face of the rising incidence of COVID-19 infections.

While the bank has made available 15 physical branches within the lockdown zones, it has also deployed many alternate channels for the use of customers and members of the public who may not have accounts with Ecobank.

The bank said, all branches outside of the lockdown areas were working fully, Monday to Friday except Saturdays.

“The bank continues to call on customers to opt for technology-driven banking in order to lessen the risk of moving around. This will also minimize the rate at which customers touch physical cash and the negative consequences in the wake of COVID-19.,” it said in a statement.

The bank also encouraged customers, who may want to undertake high value transactions to use internet banking service.

Currently, the available platforms include; 2,200 Ecobank Xpress Points (serving as agents around the country for payments and withdrawals), 15,000 accredited Merchants at EcobankPay points, who provide Mvisa and MasterPass QR code Scan and Pay solutions for cashless payments by customers, over 200 ATMs, including; the bank’s Intelligent ATMs that accept deposits.

Supporting these is the Ecobank Mobile, which has today become the true alternate to visiting a banking hall.
The coronavirus (COVID-19) pandemic, which is spreading fast and, has so far, infected over 1.2million people globally continues to impact negatively on human lives and national economies.

In Ghana, the number of infections is 214 as at April 5, with 5 fatalities.

The Government has consequently announced a partial lockdown of the Greater Accra and Greater Kumasi Metropolitan areas, restricting the movement of people and nonessential businesses have all shut down operations for a minimum period of two weeks, subject to government review.

The prevailing limited movements resulted in a slowdown of economic activities in the restricted areas. This has made most essential service providers to scale down operations to meet the resultant reduced demand.


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