Two technology companies, Docutech Ghana Limited and Newgen Software, have called on banks, enterprises and government institutions to embrace a rounded digital transformation aimed at maximising profit.
At a digital innovation workshop for banking, enterprises and government institutions, organised by the two companies, they called for improvement in the digital transformation space through innovation while ensuring enhanced customer experience, compliance to regulators, and cybersecurity.
Mr Bindesh Pandey, the Africa Business Head for Newgen Software Incorporation, said it was relevant for institutions to improve upon their digital transformation in all areas to maximise their benefits.
This, he said, meant that the stakeholders ought to look at digital transformation with a holistic view, considering the profitability, agility, customer experience and compliance sustainability.
Mr Pandey said it was important for organisations to know the status of customers to avoid sending them messages, which might not be relevant.
He said business ought to embrace existing systems of worldwide acceptance to enhance the digital transformation drive.
Mr Jean Louis Feghali, the Managing Director of Docutech Ghana Limited, said the workshop aimed at helping participants to better understand the relevance of a connected enterprise to orchestrate, contextualize and engage with customers using a low code application.
He said it provided opportunity for top-level management, including technology and business strategy executives and analysts, consultants and partners to explore innovative ways for their organisations’ digital enhancement.
Newgen Software is a vendor/provider of management systems for business processes, enterprise content, customer communication, document management, and process automation software and workflow.
Docutech is a technology company with the aim of bridging the gap between digital printing products and services by providing innovative solutions to businesses.