An annual study conducted by eDreams, one of the largest e-commerce travel companies in Europe, ranked Emirates airline as the Best Airline in 2014. The annual study of best airlines consisted of over 90,000 customer reviews from all over the world.


The top rankings also authenticate Emirates? leadership in product and service innovations as it has invested largely in the customer experience to enhance the technology on-board for its customers.

According to Thierry Antinori, Executive Vice President and Chief Commercial Officer, for Emirates airline the acknowledgement is by customers who recognized the hard work and investments that go into their product and positive service attitude both in the air and on the ground.

He mentioned that Emirates served 47 million customers in 2014 and are always looking for ways to enhance the travel experience, from the destination options and global connections.
Thierry Antinori averred that Emirates has also implemented continuous upgrades to its industry leading ice entertainment system, which now offers an outstanding choice of up to 2,000 channels of entertainment across all classes, including over 400 movies from around the world.

?We are committed to continuing to provide our customers with an unparalleled level of service across all categories.” He said.

Emirates swept most of the categories with an overall rating of 4.24 out of the top score of 5.

Emirates also ranked highest in overall cleanliness and modernity of aircraft and also received the highest ratings for best in-flight entertainment, best flight attendant service, best VIP lounges and best baggage handling.

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