Richard Gyan-Mensah, the Deputy Minister-Designate for Energy and Green Transition, has outlined an ambitious plan to leverage digital technology to transform the Electricity Company of Ghana (ECG) and address its longstanding operational challenges.
During his recent vetting before Parliament’s Appointments Committee, Gyan-Mensah emphasized the critical role of technology in minimizing human interference, improving efficiency, and enhancing service delivery across the power sector.
“I strongly support the view that technology should be employed to at least minimize human interference in our processes. I believe that once this is done, some of the challenges confronting ECG can be resolved,” Gyan-Mensah stated. His comments highlight a strategic shift toward digitalization as a key solution to issues such as inaccurate billing, frequent power outages, and poor customer service.
The proposed digital transformation will focus on integrating advanced technologies, including smart metering, automated grid management, and data analytics, to modernize ECG’s operations. Smart meters, for instance, will enable remote monitoring of energy consumption, streamline billing processes, and reduce discrepancies, ensuring customers receive accurate and timely invoices. Automated grid management systems will enhance the reliability of power distribution, allowing for quicker detection and resolution of outages while minimizing energy losses.
Additionally, data analytics will play a crucial role in forecasting demand patterns, managing peak loads, and guiding infrastructure investments. These tools will empower ECG to make informed decisions, optimize resource allocation, and improve overall operational efficiency.
The digital overhaul is also expected to significantly enhance the customer experience. By introducing online platforms and mobile applications, ECG aims to simplify bill payments, service requests, and outage reporting, offering Ghanaians more convenient and user-friendly options. Automation of routine administrative tasks will free up staff to focus on strategic initiatives and customer-centric activities, further improving service quality.
This push for digitalization aligns with Ghana’s broader vision for a sustainable and resilient energy future. By reducing energy wastage and optimizing distribution, the initiative supports the country’s commitment to green energy and efficient resource utilization. Gyan-Mensah stressed that the adoption of technology is not just an operational upgrade but a strategic move toward building a more transparent, accountable, and customer-focused ECG.
“Digitalization will empower ECG to better serve Ghanaians while fostering efficiency and sustainability within our energy sector,” he concluded.
As the Ministry of Energy spearheads this transformation, stakeholders are optimistic about its potential to revitalize ECG’s performance and enhance the reliability of Ghana’s power supply. With strong government backing and a clear roadmap, ECG is poised to embark on a transformative journey that promises to deliver seamless, efficient, and customer-centric energy services for all.
