Mr Henry Akwaboah, Managing Director of Engen Ghana Limited has outlined downstream petroleum management blue print to ensure that customers are rewarded with value for money products and services.
The Engen Ghana Downstream Petroleum Management Blue Print hinges on four pillars: supply of quality products, adhering to healthy and safety measures, adopting environmental protection systems and igniting new working culture of dynamism and efficient services at all its filling stations dotted across the country.
Mr Akwaboah, told the CDA Consult in an interview that Engen Ghana has invested heavily in the four thematic areas which will be rolled on the wheels of total safety, customer satisfaction, competitive prices and consciously creating environmental friendly atmosphere.
He said the frontline staffs especially filling station attendants and managers will undertake periodic upgrading of skills to ensure strict adherence to these standards and procedures.
“We are elevating standards for setting-up and managing a filling station in the country to the next level, Oil Marketing Companies (OMC) in Ghana must offer customer privilege service. Customers deserve clean fuel and that’s what we will continue to offer.
“In our field the downstream petroleum sector mistakes comes with higher price – lost of life and investment capital so we must at all cost avoid operational blunder, put in place mechanisms and systems to protect anyone who enters our filling stations at any point in time,” Mr Akwaboah stated.
Communication for Development and Advocacy Consult (CDA Consult) provides tailor made development communication tools necessary for operational transformation and translating dreams into achievable goals and equips clients with mechanism for public education on specific issues.
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Source: CDA Consult