The European Consumer Organisation (BEUC) said Monday it has filed a complaint with the EU Commission and the EU network of consumer authorities against WhatsApp for pushing users to accept policy updates without explaining the changes.
WhatsApp has failed to explain the implications for users’ privacy, especially regarding sharing of their data with Facebook and other third parties, the consumer protection body said. WhatsApp’s behavior is made worse by the fact that the policy in question is being reviewed by the European Data Protection Authorities for breaches, it added.
“BEUC’s consumer law complaint is separate from this ongoing scrutiny but we also call on the data protection authorities to speed up their investigations. We urge the European network of consumer authorities and the network of data protection authorities to work in close cooperation on these issues,” the organization said.
The new policy, which sets out differences between private and business messages, has already been banned in Germany. WhatsApp has claimed that personal messages are as private as ever, while a business that uses WhatsApp could use the content of conversations with clients for marketing.