Fidelity Branch
Fidelity Branch

Fidelity Bank Ghana has opened a new digital branch at Osu to provide customers living within and around the area the convenience of accessing the products and services of the Bank.

The Bank is expected to provide services through the launch of its Switch and Smile campaign, which was aimed at enhancing the experience of customers through the access of the Fidelity Mobile App, usage of Fidelity Visa Cards, remittance and loan repayment terms.

A statement copied to the Ghana News Agency signed by Mr Julian Opuni, the Managing Director (MD) of the Bank, said the digital branch, located on the Oxford street is the new addition to the over 70 branches of Fidelity Bank nationwide.

It noted that the Banking hall has an e-lounge to enable customers to undertake self-service in a comfortable, cosy and friendly atmosphere.

According to the statement: “Digital is the new age and trend in banking, so as a bank that wants to delight its customers at all touch points, we decided to open this branch so that our customers can enjoy a pleasurable banking experience with real convenience.

“We are currently present in all ten regions of the country and it is our resolve to ensure a seamless banking experience across all our branches”.

The statement explained that the Bank upgraded its Mobile App for customers to perform transactions such as international transfers, airtime top-up, utility bill payments, and cashless payments using the Fidelity QR Code Service known as the F-Pay.

“So this festive season, download the Fidelity Mobile App from google play store or the apple app store and enjoy convenience while being rewarded at the same time because the highest Mobile App transacting customer will each week will win a Samsung Galaxy S9 for six weeks”, the statement added.

The statement said the Bank’s customers could obtain salary backed loans of up to GH¢200,000.00 and enjoy a three month payment holiday as part of the Bank’s steps to enhance their customers celebration of Christmas.

It said the Bank also made it possible for non-customers to enjoy the festivity, adding that, “It’s simple, just receive your remittance from any Fidelity bank branch nationwide and earn points to win home appliances such as refrigerators, television sets, pressing iron, and blenders amongst others”.

It said the Bank had collaborated with its lifestyle partners to give discounts up to 15 per cent from selected service providers such as Delta Airlines, Appolonia City, Exotic Trends Saloon to its customers if they made payments with any of Fidelity Visa cards.


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