Ghana’s Public Utilities Regulatory Commission (PURC) on Thursday ordered the Electricity Company of Ghana (ECG), the country’s main power distributor, to pay compensation to 41,000 pre-payment customers who were unable to purchase electricity units in December.
The PURC said in a release that the total compensation payment to residential and non-residential customers in four districts of the capital was 1.9 million cedis (some 423,900 U.S. dollars).
Earlier last month, some customers in Accra were left in darkness for days as they could not buy prepaid credit for their meters due to server challenges at the ECG.
The challenge caused massive discomfort for residents of the affected areas who besieged the offices of the ECG to get a lifeline.
Days after the incident, the regulator undertook preliminary investigations into the matter and arrived at the conclusion that there was a violation on the part of the ECG. Enditem