Speaking at a press briefing in Accra, Alexander Gran Ntrakwa, Director of Passports, said issuing procedures had been streamlined and additional equipment installed to enhance the productive capacity of the office.
It has also enabled the passport office to clear thousands of passport backlogs, he said, adding that the new equipment would change the dynamics of passport delivery in the country.
“With the new service, we are hopeful that the delivery will be smooth and that all backlogs would be cleared,” he said.
The issuance of biometric passport has been characterized by substantial delays and huge backlogs due to various operational constraints.
Applicants have regularly expressed frustrations over the delay in the issuance of their passports.
Under the current arrangement, regular passport applications are to be processed within a minimum of 21 working days while express ones are to be handled within nine days.
However, successful applicants have to wait for several months before they can acquire a travel passport owing to the secretariat’s inability to adhere strictly to the timelines.
Some Ghanaians have also complained about unnecessary bureaucratic practices and corruption at the office, making the acquisition and renewal of passports very difficult.
But Leslie Kojo Christian, chief director at the ministry, assured the citizenry that appropriate measures were being put in place to improve upon the existing process to ensure timely delivery of passports. Enditem