The Ghana Tourism Authority (GTA), Tema Regional Office has organized a two-day training programme for hospitality operators under the COVID-19 Alleviation Revitalization of Enterprise Support (Ghana Cares) programme, a government of Ghana initiative.
Mr Agyenim Boateng, the Coordinator for the Ghana Cares programme said Government aims at alleviating the effect of the coronavirus on tourism establishments as the pandemic have had a devastating effect on the sector.
He said the Ghana Cares Obaatanpa programme was a nationwide project to train hotel personnel, car rentals officials, the catering sector, tour guards and tour operators, among others in the sector for free at the expense of the state.
Mr Boateng, who is also a coordinator for the GTA in Tema said government has put in place strategies and interventions to serve as a catalyst for the quick recovery of the sector, as well as to boost post COVID-19 economic transformation.
He said, as part of the plan to improved their operations, the training was formulated to build the capacity of the hospitality operators, adding that, they realized that the stakeholders might not have the requisite capacity to train their workers.
He said when untrained personnel manned such facilities, it affects standards of operation, besides, when, standards were raised through such trainings more people patronized the facilities.
He said it would provide government with the needed revenue as the monies spend would enable the facilities to expand, pay their taxes and also employ more staff.
Meanwhile Mr Apaloo Lolo, a Management Consultant, who spoke on the importance of customer care, explaining that customers are the real owners of businesses because through them companies generate money to pay salaries and also pay the employer’s profit.
He said customers should be treated as kings, because they are the reason the business was set up and they can keep the business in existence.