Although on several occasions the evils committed by public servants are attributed to civil servants but the Head of the Ghana Civil Service, Nana Kwasi Agyekum – Dwamena has clearly drawn the distinction between civil servants and public servants.
Speaking at the media launch of the Civil Service Week and Awards Night 2019 under the theme’ ’Improving Service Delivery to promote Ghana Beyond Aid ‘’on Monday 4th November,2019, Nana Kwasi Agyekum-Dwamena explained that the civil service is the executive branch of government which is the administrative and bureaucratic machinery of the state mandated to assist the government in policy formulation and implementation.
He said this task is undertaken mainly by the various Ministries and Department which are the core civil service institutions in Ghana.
Addressing a cross section of the media and civil servants at the CLOGSAG Auditorium in Accra, Nana Kwasi Agyekum-Dwamena emphasized that no nation can exist without a strong state bureaucracy.
He said although the civil service is not the glamorous or profitable government agency, it’s contribution to national development cannot be understated since is the one of the most important agencies of government.
‘’ civil service touches on all facets of life in Ghana including advising ministers on policy to delivering services to the public in critical sectors such as education, agriculture, environment, transport, defense, energy among others’’ he explained
‘’over the years there has been a certain lack of recognition and appreciation for the contribution of the civil service and its workers to the socio-economic development of the country’’ Nana Kwasi Agyekum-Dwamena announced.
He said this has been partly the lack of credible information in the public about the role and contributions of the civil service to national development. He said the reinstitution of the civil service week celebration is to among others improve interactions between the public and policy makers by providing a platform for the civil service to engage with the public and identify potential areas of collaborating for the development of Ghana.
PUNCTUALITY AND APPRAISALS
Nana Kwasi Agyekum-Dwamena said as part of efforts towards evidence –informed reform and policy making in the civil service,the Office of the Head of Civil Srvice has since 2015,partnered reserachers from the University College London and University of Oxford with support from the international Growth centre to understand the state of management and productivity within the Ghana Civil Service.
‘’Under this innovative policy research partnership ,two large scale surveys in 2015 and 2018 across Civil Service was conducted’’ he stated.
He said findings from these surveys have led to the adoption of the Training for Productivity Project(TPP) and most of the findings have already been mainstreamed into the policies and guidelines in the civil service training and promotion among other projects.
He said plans are also far advanced to institutionalize s bureaucracy ;ab in the Office of the Head of Civil Service(OHCS) to enhance the research and analytical capability of the Civil and public services.
According to the Head of the Civil Service,the lab will ensure the following;
Serve as a hub for promoting research by promoting ,coordinating and supporting research by RSIM directorates and external researchers
Promote Data and e-transformation through collecting, digitizing and harmonizing data on a routine basis for improved management and service delivery.
Lead innovation and experimentation by identifying, developing, implementing and evaluating interventions to improve performance.
Again Nana emphazised that the civil service together with the Emerging Public Leaders Organization has begun a programme of recruiting and developing the young and brightest from the tertiary institutions to form a cadre of potential leaders capable of supporting the transformational agenda of the service.
DIGITIZATION IN THE CIVIL SERVICE
‘’The civil service has also embraced technology to improve service delivery,Ministries and Departments have a website with the url:www.ghana .gov.gh where information is placed for clients to acesss.Some also have facebook and twitter accounts to improve public interaction’’The Head of Ghana Civil Service,Nana Kwasi Agyekum-Dwamena.
He added the office of the Head of Civil Service has also launched two online application software to improve it’s recruitment process and these are the Online Recruitment System deployed for all interested applicants into the service and the online Graduate Entrance Examination System also deployed to send messages to shortlisted applicants and the online examination.He stressed the on-line recruitment system was successfully launched this year with over four thousand seven hundred(4,700) applicants enrolling.
‘’Another area that is being modernized is our record management.The Public
Records and Archives Administration Department (PRAAD) of the office of the Head of the Civil Service has completed the digitization of over five hundred thousand documents of it’s archival materials’’ Nana revealed.
He stated a website has also been developed to provide access to these digital documents for a small fee.
He noted the digitization will ensure the long term preservation of the records for posterity.
In his concluding remarks the Head of the Ghana Civil Service, Nana Kwasi Agyekum-Dwamena said the need for a modernized and capable civil service for the development of our country cannot be overemphasized.
‘’I trust that through our collective efforts, we can help improve the public administration system of Ghana and drive our vision of a Ghana beyond aid. The Civil Service will continue to count on the supportive role of the media and it’s other key stakeholders to ensure a successful week celebration and project the good works of the civil service’’ he ended.