The Bank of Ghana (BOG) has held a sensitisation workshop for officers of the Ghana Immigration Service (GIS) at Dambai in the Oti region on financial literacy.
The discussions were centred on financial consumers’ rights and responsibilities, customer complaints resolution procedures and the creation of a culture of anti-money compliance.
Mr Augustine Amoako Donkor, Head, Conduct Supervision Unit-BOG, took the participants through the importance of financial literacy, the financial system regulations, and institutions regulated by the Bank.
Other areas included financial consumer protection, consumer responsibilities, how a customer could protect their account as well as loan applications.
Mrs Nana Asaa Parker of the Bank’s Market Conduct Office, touched on the submission of complaint, channels of complaint such as “verbally in person, verbally by telephone, writing in person and writing by post.”
She also took the officers through the three levels of complaint, financial institutions, Bank of Ghana, and law courts.
Mr Charles Wilcox Ofori, Financial Integrity Office-BOG, spoke on resolution timeline, appealing resolution, limitations of compliant, suspension of resolution, role of GIS in anti-money laundering and counter financing of terrorism, recognition and reporting of suspicious transactions, and red flags of suspicious transactions.
Assistant Commissioner of Immigration (ACI) Peter Osei Osafo, Acting Deputy Oti Regional Commander, commended the Bank and facilitators for the presentations urging the GIS to collaborate with the BOG to organise such educative programmes regularly.
He also urged the participants to make use of the lessons learnt from the workshop and become ambassadors for the benefit of others and the country.