Heritage Bank of Nigeria and Infosys, a banking solutions provider, have commenced a partnership in which the bank will deploy Finacle as its banking solution.
Finacle core banking solution is a comprehensive, integrated, yet modular and agile business solution, addressing all the core needs of banks in easy-to-configure modules.
Finacle provides all the building blocks of business functionality, enabling users to configure products and processes flexibly in order to adapt to a dynamic environment.
With a 360-degree single source view into customer accounts, banks can empower customers with relevant information and delight them with the right offerings, presented at the right time through the right channel.
Heritage Bank is being empowered to create a differentiated customer experience through personalised offerings, bundled products and an enriched segment-specific portfolio.
The solution?s proven scalability and support for true 24×7 multi-channel transactions, added to its keen understanding of the banking context in Africa, will power the bank?s determined growth plans.
Ike Williams, Chief Information Officer, Heritage Bank, noted that the bank?s teams are optimistic that the Finacle technology platform will drive their banking innovation, and position them as the best in electronic banking in the market while also creating added value and banking convenience for their customers across Nigeria.
?We intend to make a difference, deploying innovative solutions that make our business and operations unique, accessible, customer-friendly, reliable and secure.?
Femi Ibine, the software division head of Computer Warehouse Group (CWG), the local business partner of Infosys in Africa which is playing an integral role in the implementation of the Finacle solutions at Heritage Bank, said: ?We are delighted to be a part of this success story and are strongly committed to ensuring that Heritage Bank is among the other Finacle customers in Africa who enjoy the superb after-sales support services CWG?s local team provides.?
Austin Okere, CEO of CWG, said: ?This partnership is indeed a stepping-stone and confirmation of the bank?s determination to deliver excellent customer service that will truly harness their customers? wealth and grow it for today and future generations — as quality banking technology like Finacle is a necessity to achieve and exceed customers? expectations.?
He also affirmed that CWG, as usual, will give the bank unreserved support that will ensure superior competitive advantage for Heritage Bank in the banking sector.
Computer Warehouse Group Plc is a technology enabler to businesses across multiple sectors in Nigeria and Africa. With staff strength of over 650 and a customer base spread across the blue chips, Computer Warehouse Group has earned a reputation for dedication to customer service excellence.