Inlaks, a leading ICT infrastructure and systems integrator in Sub-Saharan Africa has announced the availability of the Inlaks Customer Relationship Management (CRM) System on Temenos Exchange, the partner ecosystem of integrated fintech solutions.
The Inlaks Customer Relationship Management (CRM) System is an enterprise-level customer engagement solution designed to manage a complete customer lifecycle ensuring customer retention and exceptional service. The application also assists in customer complaint management, Service Level Management, and a knowledge base manager to expedite the team’s learning curve, ensuring satisfactory customer service.
The Inlaks Customer Relationship Management (CRM) System extends the functionality of Temenos for financial institutions to address customer needs proactively and reactively.
The solutions are tightly integrated into the Temenos Platform making it easy for Financial Institutions to implement easily. It empowers customers to manage their profile using the Self-Service Portal without the need to contact a relationship manager or visit a branch or agent.
Speaking on the listing, Executive Director, Inlaks, Olufemi Muraino said
We are thrilled to partner with Temenos to serve the Global Market. This partnership represents another important step in providing additional value and benefits for the Temenos Community. Inlaks availability on Temenos Exchange further extends our commitment to the banking community and enables Temenos customers to easily reap the benefits of the Inlaks Dormant Accounts Management System. We look forward to leveraging the power of the Temenos platform to achieve business goals.”
Temenos Exchange brings innovation to the market faster, and at scale. The ecosystem offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos’ open platform for composable banking, enabling banks to accelerate the creation of new financial services, while reducing the costs of development.
Also speaking, Martin Bailey, Director of Innovation and Ecosystems, Temenos, said:
“Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetize new banking solutions. The integration with Temenos and joining Temenos Exchange means Inlaks can write once and be readily available to the thousands of banks globally that run on our platform.”