William Hutton- Mensah, ECG Boss
The Electricity Company of Ghana (ECG) at the weekend launched a new package known as ?1-Day? Service Connection for new customers to ensure the rapid supply of electricity to all parts of the country.
?I am happy to announce that ECG now connects electricity to customers? premises within one working day of their payment of the relevant service connection fees,? Managing Director of ECG, William Hutton Mensah, noted during the launch of the service in Accra.
The project is part of ECG?s efforts at improving services to customers, especially those who have complained of poor services over the years.
The MD also noted that it was a clear demonstration of the company?s preparedness to totally surmount the most daunting challenges relating to the distribution of electricity in Ghana.
Mr. Hutton-Mensah pointed out that the new programme puts ECG ahead of the five-day benchmark given to ECG by the Public Utilities Regulatory Commission (PURC) regarding the connection of new customers to the national grid.
The Greater Accra Regional General Manager, Delali Oklu, in a speech noted: ?Our hope is that members of the public, through this programme, will get to know that ECG has come a long way from the era where new service applications took several weeks or months to be completed or executed.
He therefore urged customers to stop engaging the services of middlemen whenever they need electricity supply in order to prevent fraud.
?We therefore expect customers to approach our district offices and see our customer relations officers when they need our services and not use middlemen or ?Goro? boys, who extort monies from them and tarnish our image as a company,? Mr. Oklu admonished.
The company presented a Pick-up to its Accra West District Office in recognition of its sterling performance lately, especially with service connections and relationships.
By Melvin Tarlue