Josee?s appointment is part of the company?s move to offer excellent customer experience. She will be responsible for creating a world-class customer care culture and improved performance, driven by customer retention and satisfaction.
Josee joins Airtel Kenya from Airtel Congo Brazzaville where she was the Customer Service director for five years. Josee?s experience at Airtel spans 14 years, where she served in various capacities in marketing, customer service and international roaming.
The company has also announced a merger of its public relations and corporate social responsibility with that of regulatory and legal affairs into a new corporate affairs unit to be led by Dick Omondi. Mr Omondi now becomes the new corporate affairs director. Omondi?s experience spans over 20 years in various reputable organisations across East Africa, including at Airtel Kenya.
Airtel Kenya Chief Executive Adil El Youssefi said the appointments are a reflection of the company?s commitment to continue providing improved customer service experience and innovative communications solutions.? This will be done while enhancing its relations with its external stakeholders including regulators, government, the media and the public.
?I am delighted to welcome Josee and Omondi to their new roles in the company. Josee will help us to continue delivering exceptional customer service experience to our loyal customers,? said El Youssefi. ?Omondi will drive the implementation of our communications and stakeholder engagement strategies throughout our operations in Kenya.?