MTN Ghana has opened two new branch offices in Kumasi with a pledge to do more to improve the quality of its services. The firm’s business manager, James Basintale, said given the intense competition in the industry for customer loyalty they would have to keep introducing new products to stay ahead.
The inauguration of the two offices at Suame and Tafo brings to 77 the national total, ten of them in Kumasi. Basintale said in addition to the branch offices, MTN has put in place varied distributing agencies, outlets and channels to offer one-stop customer service.
He said the company is determined to spread its distribution channels wider to ensure that subscribers everywhere are better and adequately served. The opening of the offices coincides with the launch of the second edition of the Ashanti MTN Festival, a week-long activity meant to deepen the company’s relationship with its key stakeholders and subscribers in the region.
As part of the festival, there will be free hepatitis B screening, inauguration of a six-unit classroom block at Ejisu and performance of a ceremony marking the start of construction work on a maternity block at Nkyesa near Juaso in the Asante-Akim South District.