MTN Update Media On Current Challenges

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Officials of MTN at the news event.
Officials of MTN at the news event.

MTN Ghana has assured its valued customers of continued safe and secured delivery of its Mobile Money service despite current challenges.

Officials of MTN at the news event.
Officials of MTN at the news event.

Mr Eli Hini, Mobile Money Senior Manager, MTN said customers are experiencing delays in mobile money services due to the fluctuation in one of its three access channels.

Mr Hini gave the assurance at a news briefing in Accra, to update the media on the current challenges facing the service and measures being put in place to address the problem.

He said management wishes to apologise to *170# Mobile Money channel users for the delays they are currently experiencing.

“MTN Mobile Money customers should rest assured that their monies are safe and may be more speedily accessed by using My MTNmenu on their phones,” he added.

He said customers, who typically access the service through the short code*170# are therefore advised to visit any MTN branch for assistance.

The Senior Manager said engineers are working tirelessly to resolve the problem with *170# in the shortest possible time.

Mrs Cynthia Lumor, Corporate Service Executive, said management of MTN appreciates the patience exercised by customers and apologised for the inconvenience.

She expressed the hope that the problem, which started a week ago, would be resolved by the technical team around the clock.

She said due to the problem the company has maintained extended hours to accommodate the increased volumes of people at their branches.

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