South African Airways rescue stranded customers of suspended sister company

South African airways
South African airways

The South African Airways (SAA) on Friday came to the rescue of the stranded South African Express Airways whose licence was suspended on Thursday by the South African Civil Aviation Authority (SACAA).

South African Express Airways’ operating licence was suspended by the SACAA for not meeting safety measures. The South African Airways had to reschedule its flights to accommodate the stranded South African express customers.

“Our priority remains customer assistance in the best way possible in order to minimize the inconvenience caused by the suspension of South African Express services. We have a recovery plan which was activated soon after the suspension of South African Express operations,” said SAA spokesperson Tlali Tlali.

SAA promised to rebook, reroute or refund passengers whose travel plans have changed due to suspension of South African Express flights. Tlali apologized for the inconvenience to the customers.

South Africa’s Minister of Transport Bonginkosi Nzimande welcomed the suspension of South African Express. Nzimanda said it is critical for SACAA to show impartiality regardless of who owns the airliner to ensure the security and safety of passengers.

Nzimande said there has been a decline in plane accidents in the country, from 144 in 2013/14 to 72 in 2016/17 financial year. Nzimande said most state owned enterprises like South African Express are facing corruption and state capture. Enditem

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