The Skype Care channel aims to provide customer service and support in customers preferred channels. It adds up to many of communication channels Tigo Ghana has rolled out to its customers this year.
In a statement delivered by the Director for Customer Operations, Stephen Essien, he said,
“Three years ago, we were the first telecom company in Ghana to launch our Self-Care mobile app and so we are very excited to be the first in opening up additional channels to engage with our customers. We want to be where our customers are to make it easy for them to interact with our brand.
“The key advantage with Skype Care is our customer care personnel’s ability to visually demonstrate help through the video call. With our reputation for friendliness, our customers will be delighted to talk to us on Skype”, he added.
Customers will be required to activate to activate their video view before a Tigo Customer Service personnel turns on their video view in order to avoid fraudulent situations and unnecessary pranks.
To get started, customers can simply download Skype from the Google Play Store, iTunes, Windows Store, or BlackBerry World, if they do not already have the app and add AskTigo Gh as a contact. The Customer Service team will receive a notification and accept the customer’s request.
Our customer service personnel are available The service start every Monday to Friday 8amfrom 8am to 5pm .The premier mobile telephony network, Tigo Ghana is indeed leading the industry with their unsurpassed customer service experience and digital innovation.
Source: Veronica Owusu-Ansah