The Vodafone Communications Network, a tele-communication company has trained about 150 merchants and retailers in the Bono East on its new products to promote and improve customer care and service delivery.
The products included Vodafone Cash overdraft, steps to make money through the overdraft, the Electronic Levy (E-Levy) and security.
In a presentation during a-day’s merchants’ and retailers’ engagement training at Techiman in the Techiman South Municipality of the region, Ms Zuerah Ahmed, the Bono East Zonal Manager for the company said the Vodafone cash overdraft was a new way of making money from the SIM card by the customer.
Ms Ahmed said the need to use Vodafone SIM card was paramount because it was reliable and convenient to always access, adding that the SIM offered more security and other future benefits that were laid down for the customer.
Ms Ahmed explained the overdraft service was a means of the network paying for one’s services from the network anytime there was not enough funds in one’s wallet.
She explained the network would offer the opportunity for the customer to repay the amount he/she had taken from the network, citing that if one wanted to transfer GhC100.00 to someone and did not have complete amount, Vodafone cash overdraft would step in to pay the remaining amount.
Ms Ahmed gave assurance of “Vodafone’s commitment to provide the best reliable internet and voice services across the country because it continues to improve on its services delivery.”
Mr Foster Asare Twum, Vodafone Business Development Manager for the Ashanti and Brong- Ahafo Regions urged the participants to exhibit customer friendly attitudes since they were the first contact of the customer to retain their loyalty for continuous patronage of the company’s services.