Customer Experience team attending to some customers during the service clinic
Customer Experience team attending to some customers during the service clinic

The team joined by employees from all sub brands of the telecom giant spent the day engaging with customers, resolving challenges some customers faced and educating them on the unparalleled offers the company provides.

Customer Experience team attending to some customers during the service clinic
Customer Experience team attending to some customers during the service clinic

Frank Gyan, Head of Customer Experience who led the team said, “At Airtel, providing unmatched service excellence to our customers is our hallmark. We back our promises to delight our customers with world class customer service. But what truly sets us apart from competition is our closeness to our customers. We do not wait for them to come to us, we go to them regularly to address their needs.

He continued “We used the opportunity to educate our customers on Airtel Premier, Airtel Rewardz, Airtel Money and Airtel Data. Premier customers were updated on the amazing benefits available to them and those not yet on the service were enrolled. We also enrolled customers onto Airtel Rewardz – the biggest and most exciting loyalty scheme in the industry and assisted those who have built up points to redeem them from our benefit partners. Some customers redeemed shopping vouchers, spa treatments among others.

We have seen at firsthand how effective these Service Clinics are and we will continue to roll this out in other localities”.

The first of its kind in the industry, Airtel Premier is Airtel’s exclusive suite of telecom and lifestyle products and services aimed at recognizing, engaging and serving high value customers with tailor-made solutions, exclusive access in Airtel shops and at Airport lounges, discounted services from partners and automatic enrolment onto Airtel Rewardz.

Airtel Rewardz isthe leading loyalty rewards programme from the Smartphone Network designed to recognize and appreciate all Airtel customers for every amount they spend on the Network. The loyalty programme is open to both prepaid and post-paid customers. To sign up for Airtel Rewardz, customers are required to dial *566# and select “Join the Airtel Rewardz”

Airtel Data is the industry’s most innovative solution providing exceptional data and digital experience for customers.

Airtel Money is the fastest, most convenient and innovative way to make payments and transfer money. OnNet Airtel Money transfers are free of all charges.

Airtel is Ghana’s fastest growing telecommunication network, offering superior communication, connectivity and collaborative solutions to its customers. Airtel is also the leader in data and digital innovation in the telecom industry in Ghana.

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