A statement issued in Accra by Mrs Cynthia Lumor, the Corporate Service Executive, said MTN Mobile Money was the first to receive this certification in Ghana’s telecommunications industry.
The ISO/IEC 27001:2013 is an information security standard published by the International Organization for Standardization (ISO) and the International Electro-technical Commission (IEC).
The statement said the certification specified the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of Mobile Money operations in Ghana.
It also included requirements for the assessment and treatment of information security risks tailored to the needs of the Mobile Money service.
The statement said Mr Ebenezer Asante, the CEO of MTN Ghana, announcing the Certification at a recent media engagement, said, “This gives credence to MTN’s commitment to conform to international standards in the delivery of Mobile Money services.”
He said: “This is further proof that MTN Ghana is interested in establishing the right measures to protect customer interests and improve customer experience. This certification should further boost the confidence customers have in MTN Mobile Money services.”
Mr Asante reiterated the need for MTN to work continuously to improve its systems, processes and procedures, as the Company worked to expand the base of Mobile Money users, it said.
“After the recent upgrade to the Ericsson platform, we are providing another reason why our customers would choose to do business with us,” he stated.
The Certification body LRQA is the world’s leading provider of independent assessment services including certification, validation, verification and training across a broad spectrum of standards and schemes, with recognition from over 50 accreditation bodies.
MTN Mobile Money currently has six million registered customers and more than 33,000 merchants in Ghana.