The emergency telephone will allow distressed people from any location, and at all times, to contact the local emergency services – the police, fire service, national disaster management organization (NADMO) and the ambulance service.

It is the second to be launched within a space of about two months, and this was made possible by the Ghana Investment Fund for Electronic Communications (GIFEC).

Dr. Edward Omane Boamah, the Communications Minister, said the 112 emergency number would work parallel with other local emergency numbers until the whole nation had been configured to operate the system.

“It can be dialed free of charge from any fixed or mobile phone in order to reach emergency services.”

He stated that emergency dispatchers had been trained to control and redirect calls to the respective services. They could also give urgent advice in life-threatening situations.

He called for increased public awareness campaign to educate the people on what to do in case of an emergency.

Mr. Mark Woyongo, the Interior Minister, noted that information received at the right time could save an otherwise dangerous situation.

He, therefore, advised the people not to hesitate to call the emergency number for prompt response to disasters and threats.

He called for effective communication, saying, callers must provide accurate information – right addresses and directions.

Mr. Kaakyire Oppong Kyekyeku, the Afigya-Kwabre District Chief Executive (DCE), said the call centre would help to remove weaknesses in the present arrangement where the emergency services operated different emergency numbers when responding to disasters and emergencies.

Nana Boakye Yam the second, Chief of Nkwantakese, urged people engaged at the emergency call centre to be diligent and show total commitment.


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