Ecobank Trains JBA On Digital Banking


In view of Ghana’s digitisation agenda, staff and officials of Ecobank Ghana, has in a two-day workshop schooled the Journalist for Business Advocacy (JBA) on digital banking, to help educate and encourage Ghanaians to adopt its mobile banking App for convenience.

In her presentation, Charlotte Asantewaa Bediako Boatey, the head of acquiring business who led the team said, their main target groups are the shop owners, taxi and trotro drivers, petty traders and every individual out there, by saying that, no one needs to travel through the heavy traffic to the bank and join a long queue just to do one simple thing.

According to her, the Ecobank Mobile App has come to make everything simple, by offering all banking services on your handheld devices in the comfort of your homes and offices.

The App she said, allows users to even open an Express Bank Account at Ecobank in less than 5 minutes, with limited KYC (particulars) without visiting the bank, which allows up to GH¢2,000 cash out per day from such account.

She also noted that, the App comes with a touch and pay feature that enables even simple table top traders like roasted plantain and corn sellers to receive electronic payment with either Visa or MasterCard just by having the App on their phones.

Charlotte further indicated that, “you could link up any Visa or MasterCard issued by any bank to the Ecobank Mobile App and use it for transactions even if you don’t have an Ecobank account. And it also allows interoperability, where users could transfer money from their account to another account in another bank, just like writing an Ecobank cheque to be deposited in an account in another bank. And it also enables money transfers from and to mobile money wallets and other digital finance platforms.”

The Xpress Cash feature on the App she said, allows people to generate and send a token to any phone via SMS or WhatsApp for the receiver to go and do a cardless withdrawal at any Ecobank ATM by dialing the token code.

She went on that, the App is connected to a lot of schools to accept fees and some churches to also accept offerings and donations via the App, and utility service providers are also on, to accept bills.

Again, she stated that, the bank is targeting all level of individuals, to pave way for the App to help bring together both big and small amounts of cash into the banking system and as well as the digital platform, to enable governments to attain the cashless society the world is fighting for.

She explained that, in this era of huge public concern about cyber fraud, particularly on the mobile money platform, the Ecobank Mobile App has the highest level of security and the bank has set up a whole department to ensure every Ecobank platform is robust and highly secured, and that every transaction passes a strict security test.

Users she indicated, are required to enter their secret PIN at every step of a transaction and the user often gets SMS notification of a transaction before it is completed, to ensure that if the transaction is indeed authorized or not, by the account owner.

Asantewaa therefore noted that, the mobile App is downloadable from the Google Play Store and Apple Store, whereas it is available for non smart phone users on the short code *770#.

The Ecobank Head of Corporate Communications Ghana and WAMZ Region, Mrs. Patricia Sappor, in her closing remarks indicated that,
the development and growth of every country’s economy, hinges on SMEs and the private sector.

It is in the light of this that, Ecobank finds the pleasure to keep sponsoring the JBA training workshops, as a sign of commitment to the vision of contributing to the financial integration and economic development for the African continent.

By:Sammy Adjei/


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