Tag: consumer rights
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Marketing Institute Declares Customer Service Excellence Mandatory for Banks
The Chartered Institute of Marketing, Ghana has fundamentally shifted the conversation around banking standards, declaring that exceptional customer service must become a baseline requirement...
Star Oil Seeks GH₵20M from YouTuber Over Defamation Claims
Star Oil Ghana is demanding GH₵20 million in damages from popular YouTuber Benjamin Kojo Mensah, known as "Goshers," after he publicly alleged the company...
Passengers Sue Airlines Over Misleading Window Seat Listings
Delta Air Lines and United Airlines are facing class-action lawsuits over allegations they charged extra for window seats that did not actually have windows.
The...
Crumbling Highway Inflates Commuter Costs, Sparks Strike Threat in Ghana
The Pokuase-Nsawam highway, a critical link between Accra and Ghana’s northern neighbors, has deteriorated into a “daily abuse of commuters’ economic welfare,” warns consumer...
UK Bailiff Giant Marston Forced to Refund Overcharged Debtors
Britain's largest bailiff firm, Marston Holdings, faces a major refund programme after admitting it systematically overcharged people pursued for unpaid debts.
The company, which recovers...
