NCA: Conducted Tests Reveals MTN at best in Quality Of Services

MTN, Ghana’s leading telecommunications operator, continues to demonstrate its leadership by effective network investment that yields positive results for network quality and customer experience.


This is evident in the latest results of Quality of Service (QoS) data monitoring tests released by the National Communications Authority which indicate that MTN Ghana continues to distinguish itself as the most reliable data and voice service provider.

TelecomThe NCA carried out tests in Central and Upper East region from 6th to 12th May and 12th to 16th May 2016, respectively to assess Operators’ compliance with QoS obligations. MTN distinguished itself by meeting the Data Access Success Rate license condition in all available tested locations and data throughput conditions at all locations tested.

QoS monitoring is conducted by the NCA to ensure that telecom operators comply with the quality of service obligations set out in their licenses. The Data QoS monitoring comprised the following standard Quality of Service indicators and their respective thresholds for compliance — Data Access Time (the response time for accessing the data service when requested), Data Access Success Rate (the probability of success in connecting to a public server), Data Drop Rate (the probability of drop in connection to a public server without end user’s intervention) and Throughput (the rate of data transfer).

Commenting on the Quality of Service monitoring results, Chief Technical Officer of MTN Ghana, Mohammed Rufai, said, “MTN’s consistent performances in NCA’s Quality of Service report is a testament to MTN’s focus on our customers’ experience. To ensure a good customer experience, MTN has since 2006, invested over $2.5 billion into network and information systems investments to improve coverage and enhance capacity. This has changed the face of MTN’s service delivery in the country.

“With the launch of 4G LTE in 2016, we are spending a further $96 million in network and information systems investments to ensure our customers’ rapidly evolving needs are met.”
MTN has from January 2014 to date, passed all Quality of Service (QoS) monitoring tests on voice and data conducted by the National Communications Authority (NCA) in all ten regions of Ghana.

In 2013 MTN began the modernization and conversion of its infrastructure to an IP-based future proof network. This was consistent with innovations in infrastructure deployment and technology evolution.

The Company has also implemented HSPA mobile broadband systems in the 900 MHz band (UMTS900) in order to make quality data available to many rural communities, a first in Africa. Significant investments have also been made in deploying an advanced IP/MPLS (Internet Protocol/ Multi-Protocol Label Switching) network to increase transmission speed and improve network redundancy and capacity, positioning the Company for unrivalled network quality and efficiency.

MTN has outpaced its competitors by being the only mobile operator to launch 4G services, following the award by the National Communications Authority (NCA) of provisional authorization to offer mobile broadband services in the 800MHz band to MTN Ghana in February 2016. MTN has since deployed and operationalized 474 4G LTE sites across the ten regional capitals of Ghana, key border towns and select district capitals.

MTN acquired the 4G license for $67.5 million, and an additional $18 million of the total capital expenditure of $96 million earmarked for 2016 is targeted at deploying 4G infrastructure.

MTN has the widest, most robust 2G, 3G and 4G coverage across the length and breadth of Ghana, thanks to its investment strategy and a dedicated Technical Team.


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