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Building a culture of excellent customer service – a saleswoman’s perspective 

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Building a culture of excellent customer service – a saleswoman’s perspective 

By Nana Akua OWUSU-ABABIO

I love sales and more so electronic banking sales. In a fast-changing world, selling e-products is such a great opportunity to be part of the evolution of banking, where digital transformation is the new normal. 

In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and business executives consider customer service the key to their business success. However, many are those who pay lip service to this. To them it is a cliché, another session to listen to some principles from some service professionals, among others. 

I want to share a few thoughts on why as a saleswoman, imbibing excellent customer service has shaped my world as a banker and one that leads the sales of products in this digital transformation-led environment. In a few paragraphs, I will take you through why we need to consider customer experience as a way of life, the key ingredient to empowering our sales efforts. 

Why customer service matters in banking or any organization

A study by Harvard Business Review (2011) found that 57percent of customers base their loyalty on their first interaction with a business. Let’s bring this home. How many of us return to an ice cream joint, a salon or shop where we were not treated well on our first call? I bet a whopping majority never do. Customers are obsessed with first impressions, especially now that there are tons of alternatives. Get your first encounter right! 

Beyond the first encounter are other reasons that make customer service a big deal. Leading by excellent customer service keeps the customers. They will always return to that floor that treated them as kings and queens in their previous encounter. Trust always breeds retention. And what will you turn these customers into when you do the above? They become your ambassadors. Most of us are swayed by what people say about a shop, a service, a product because of the delight they got. 

My key pillars of excellent customer service

These are sweet ends to a customer-centric journey. How do we achieve these lofty ends that excellent customer service can bring to our organization? What must salespeople and relationship executives do to win with the customers. Here is my take: 

  • Professionalism – The journey begins with always getting to know your products and services. Knowing about your environment and the capabilities of your organization are essential. Customers engage well when they ‘know you know.’ It is somewhat insulting to them when you keep saying I will be right back at every enquiry they make. Being professional also means being courteous and efficient. Real professionals win customers. 
  • Responsiveness – When customers need something, they need responses immediately. Customers come to us for real-time solutions. We win when we are responsive and very quick at it. Customers have deadlines to meet in their endeavours – they need to close business deals, complete life-threatening transactions, etc. – and when they hit a snag, they expect their sales and relationship people to be there for them. They feel special when they get this much needed support. Even if responses cannot be immediate, how it is communicated is crucial for a repeat visit. 
  • Empathy – This is closely linked to being responsive. When we put ourselves in the shoes of the customer, we can understand their pain better. We must relate to their concerns to serve them better. If a customer is in a queue at a busy grocery shop and his or her card fails, you can imagine the embarrassment or pain they go through. Empathy is key to our success as salespeople. 
  • Consistency – You cannot afford to blow hot sometimes and blow cold another day. Excellent customer service requires consistency in delivery. You must be a performer all the time. Customers must get that excellent service anytime they meet you. You must be missed when you are not around. Being consistent does not happen at will. It requires working at it, keeping the 3 principles outlined earlier and improving at them always. You must consistently be professional, responsive and empathetic. 
  • Going the Extra Mile – Being a performer goes beyond your scope of work or that silo you occupy. Your duty as an excellent customer-oriented salesperson does not end when the sale is closed. It involves checking on the customer at every time to ensure they are enjoying the product or service. It involves you knowing the customer very well to sell to them other accompaniments that will make the product or service even more enjoyable – what we term “value-added services” in the digital solutions space. It requires knowing the significant dates of their lives, their milestones achieved and be the one to remind them. Going the extra mile is to be a chief consultant on all matters possible to these customers. That is how you gain their trust. 

See you soon at the next excellent customer service awards event with a smile as you pick up a prize. 

>>>the writer is the Head of E-Banking Sales of the Transactional Banking Department of Prudential Bank Limited (PBL), where she leads the seamless adoption of varied digital banking solutions by the Bank’s existing and prospective customers. Nana Akua is passionate about e-banking, digital transformation and excellent customer service

Trump’s Powell Dismissal Rhetoric Meets Market Realities, deVere CEO Says

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Trump’s Powell Dismissal Rhetoric Meets Market Realities, deVere CEO Says

President Donald Trump’s recent assertion that he has “no intention” of firing Federal Reserve Chair Jerome Powell reflects a pragmatic acknowledgment of economic and institutional constraints rather than voluntary restraint, according to Nigel Green, CEO of deVere Group, a major global financial advisory firm.

Green’s analysis follows Trump’s mixed signals this week, which initially rattled markets before a partial retreat eased investor anxieties.

Trump on Monday lambasted Powell as a “major loser” and urged the Fed to implement “pre-emptive” interest rate cuts, reviving his long-standing criticism of the central bank’s policies. By Tuesday, however, he walked back suggestions of ousting Powell, stating, “I don’t want to talk about that because I have no intention of firing him.” Global markets responded swiftly: U.S. and European equity futures climbed, the dollar strengthened, and Treasury yields dipped, while gold retreated from record highs.

Green attributed the rebound to investors pricing out political risk. “Markets were seriously weighing the possibility of Powell being fired. The moment that risk was pulled off the table, capital surged back into risk assets,” he said. The deVere CEO emphasized that Trump’s reversal was less an act of deference than a recognition of the severe consequences of destabilizing Fed independence. “Firing Powell would trigger capital flight, crush the dollar, and erode confidence in U.S. institutions,” Green noted.

The episode underscores broader concerns over political pressures on the Fed, which has faced scrutiny for its stance on interest rates ahead of the November election. Trump’s earlier suggestion that he could dismiss Powell before his term ends in 2026 sparked alarm among lawmakers and investors, prompting Senator John Kennedy, a Republican on the Senate Banking Committee, to publicly defend the Fed’s autonomy. “That statement wasn’t just for show,” Green said. “It was a coordinated signal that firing Powell was a bridge too far.”

Despite the tempered rhetoric, Green warned that Trump’s calls for rate cuts would persist, injecting uncertainty into markets. “Every time he pressures the Fed, investors will question if another clash is looming,” he said. Nevertheless, Green doubts Trump would risk the economic fallout of removing Powell, citing the president’s focus on buoyant markets and a stable dollar. “It would be political and economic self-sabotage,” he said.

The confrontation highlights the fragile balance between political agendas and central bank independence. While Powell has maintained his policy course amid mounting criticism, Green argued the chair’s resolve has reinforced market trust. “Powell has stood firm under extreme pressure,” he said. “Markets still trust him and the president, whether he admits it or not, trusts the market.”

As the election approaches, the Fed’s decisions will remain under a political microscope. Yet the swift market rebound following Trump’s reversal suggests investors still view institutional guardrails as durable for now. The saga serves as a reminder of the high stakes entwined in perceptions of central bank autonomy, where even rhetorical threats can ripple through global finance before reality prevails.

Toyota Announces US$2 Billion EV Plant in Shanghai Amid China Market Push

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Toyota Announces US$2 Billion EV Plant in Shanghai Amid China Market Push

Toyota Motor Corp. has signed an agreement to invest 14.6 billion yuan ($2 billion) in a new electric vehicle (EV) manufacturing and research facility in Shanghai, signaling a major expansion of its footprint in China’s competitive automotive market.

The wholly owned plant, located in Jinshan District, will focus on developing and producing Lexus-brand EVs and advanced batteries, with construction set to begin in June and production slated to start by 2027.

The project, formalized through a partnership with the Shanghai municipal government, underscores Toyota’s strategic pivot toward electrification as global automakers vie for dominance in China’s rapidly growing new energy vehicle (NEV) sector. Tatsuro Ueda, Toyota’s chief executive for China, emphasized plans to integrate cutting-edge technologies aimed at establishing a “leading carbon neutrality model” with global influence. The company also aims to collaborate with local suppliers to showcase China’s NEV supply chain strengths, Ueda added.

Shanghai officials highlighted the deal as a milestone in the city’s push to build a world-class NEV industrial cluster, following Tesla’s landmark Gigafactory launched in 2019. Toyota has secured 112.8 hectares of land for the first phase, which is expected to create approximately 1,000 jobs initially, with an annual production capacity targeting 100,000 vehicles. Local partner Peng Xijun of Shanghai Xinjinshan Industrial Investment Development Co. noted the plant will enhance regional automotive supply chains and benefit manufacturers across the Yangtze River Delta.

The investment arrives as China’s NEV sector continues to surge, with sales jumping 47.1% year-on-year to 3.08 million units in the first quarter of 2024, according to the China Association of Automobile Manufacturers. The government’s sustained focus on green energy policies and technological innovation has solidified the country’s position as the largest EV market, attracting renewed commitments from foreign automakers.

Toyota’s move mirrors recent expansions by rivals such as Tesla, which inaugurated a Shanghai Megafactory for energy-storage batteries in February, and Volkswagen, which plans to roll out 11 new NEV models in China by 2026. German automaker BMW also partnered with Huawei in March to develop in-car digital systems tailored for Chinese consumers.

Bai Ming, a researcher at the Chinese Academy of International Trade and Economic Cooperation, described Toyota’s investment as emblematic of multinational firms deepening their stakes in China despite global economic headwinds. Official data shows foreign enterprises established 12,603 new ventures in China from January to March 2025, a 4.3% annual increase, reflecting sustained confidence in the market.

As global automakers navigate shifting trade policies and supply chain challenges, Toyota’s Shanghai plant underscores the strategic imperative to localize production and innovation within China’s EV ecosystem.

The project not only reinforces Shanghai’s role as a hub for high-tech manufacturing but also highlights the delicate balance companies must strike between leveraging China’s market scale and adapting to its stringent regulatory and competitive landscape. With the NEV sector poised to drive the next phase of automotive growth, Toyota’s bet on Shanghai may well set the tone for the industry’s future in an era defined by sustainability and geopolitical recalibration.

South African President Discusses Ukraine Conflict with Putin Ahead of Zelensky Visit

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South African President Discusses Ukraine Conflict with Putin Ahead of Zelensky Visit

South African President Cyril Ramaphosa held a phone call with Russian President Vladimir Putin on Monday, reaffirming bilateral ties and addressing efforts to resolve the Russia-Ukraine war, days before Ukrainian President Volodymyr Zelensky is set to arrive in South Africa for diplomatic talks.

Ramaphosa confirmed the discussion in a social media post Tuesday, stating the leaders “affirmed the strong bilateral relations” between their nations and emphasized a shared commitment to pursuing peace.

“South Africa will continue engaging all interested and affected parties, including the government of Ukraine, on finding a path to peace,” Ramaphosa wrote on X. The call precedes Zelensky’s scheduled visit to South Africa on Thursday, where the conflict is expected to dominate discussions, according to the South African Presidency.

The dialogue underscores South Africa’s delicate diplomatic positioning as it maintains historically warm relations with Russia while engaging Ukraine, which has repeatedly urged nations to isolate Moscow. South Africa has faced criticism for its neutral stance on the war, abstaining from multiple United Nations votes condemning Russia’s invasion. Pretoria has also drawn scrutiny for hosting joint military exercises with Russia and China earlier this year, a move Western nations called “alarming” amid the ongoing conflict.

Zelensky’s visit marks his first to Africa since the war began in February 2022 and follows his attendance at the recent G7 summit in Japan, where he sought broader international support. South Africa, a leading voice in the Global South and a member of the BRICS bloc alongside Russia, has positioned itself as a potential mediator, though its ties to Moscow have complicated this role.

The timing of Ramaphosa’s call with Putin highlights Pretoria’s balancing act as it navigates competing geopolitical pressures. While Ramaphosa reiterated South Africa’s willingness to broker dialogue, Kyiv has previously expressed skepticism about mediation efforts by non-aligned states, insisting any peace process must prioritize Ukraine’s territorial integrity.

As Zelensky prepares to land in South Africa, the visit will test whether the country can leverage its relationships with both sides to foster meaningful dialogue. Analysts note that while South Africa’s neutrality offers a unique platform, its alignment with BRICS and reluctance to openly condemn Russia may limit its influence in shaping Western-backed peace frameworks. The outcome could signal how emerging economies navigate an increasingly polarized global order, where strategic partnerships and principled diplomacy often collide.

Salvadoran Immigrant’s Deportation Ignites U.S. Legal and Political Debate

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Salvadoran Immigrant’s Deportation Ignites U.S. Legal and Political Debate

The deportation of Kilmar Abrego Garcia, a Salvadoran construction worker and father of three, has intensified legal disputes and partisan tensions over U.S. immigration enforcement.

Abrego Garcia, 29, was removed to El Salvador last month and detained in a maximum-security prison despite a 2019 immigration court ruling that permitted him to stay in the U.S. Federal attorneys later acknowledged his deportation as an “administrative error,” and the Supreme Court upheld a judge’s order requiring authorities to secure his release. The Biden administration, however, has since described him as an MS-13 gang affiliate, asserting he will “never” return to the U.S., a claim Abrego Garcia denies.

Abrego Garcia entered the U.S. unlawfully in 2012, court records show. His 2019 arrest outside a Maryland Home Depot, alongside three men with suspected gang ties, became central to the government’s case. Police cited symbols on his hoodie as potential gang indicators, and a confidential informant identified him as an active MS-13 member, though he has no U.S. criminal convictions.

The case has drawn national attention, with Senator Chris Van Hollen, a Maryland Democrat, visiting Abrego Garcia in Salvadoran custody last week and condemning his detention as a “violation of due process.” Former President Donald Trump criticized Van Hollen on social media, accusing him of political grandstanding. Four House Democrats traveled to El Salvador this week to demand Abrego Garcia’s release, calling the situation a “constitutional crisis” amid Trump’s broader pledge to expand deportations if reelected.

Protests near the White House this weekend included demonstrators like Pennsylvania resident Mrs. Wood, who criticized the administration for deporting individuals without adequate legal recourse. “They’re targeting people of color. This is systemic racism,” she said. Legal analysts warn the case underscores escalating tensions between the executive and judicial branches. Clay Ramsay, a University of Maryland researcher, noted the administration’s defiance of court orders reflects a “broader disregard for judicial oversight,” adding, “This tests whether presidential power has any limits.”

Trump defended his immigration agenda Monday, stating on Truth Social that courts obstruct efforts to “remove criminals,” while the administration argues expedited removals are necessary to address bureaucratic delays. Critics counter that due process is being eroded.

The Abrego Garcia case encapsulates the fraught intersection of immigration policy, legal accountability, and political rhetoric. As debates over executive authority intensify, the outcome may influence not only his fate but also the precedent for how U.S. immigration enforcement navigates judicial mandates and human rights concerns. With polarization deepening, the dispute highlights enduring questions about balancing security, fairness, and the rule of law in one of the nation’s most contentious policy arenas.

The ongoing clash reflects a broader struggle to reconcile enforcement priorities with procedural safeguards, a challenge that has defined U.S. immigration debates for decades. As legal battles unfold, the case serves as a reminder of the human stakes entangled in political and ideological divides.

South Tongu Launches Investment Drive Under MP Lukutor’s Bold Vision

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South Tongu Launches Investment Drive Under MP Lukutor’s Bold Vision

In a groundbreaking move to reposition South Tongu as a magnet for investment and innovation, Member of Parliament Maxwell Kwame Lukutor has launched an ambitious development initiative through the maiden South Tongu Business & Investment Forum, held at the Royal Sekina City in Sogakofe.

Far from a ceremonial gathering, the event marked a strategic turning point for the district—bringing together local and international investors, development partners, entrepreneurs, policymakers, and traditional authorities under the unifying theme: “Harnessing Local and Global Partnerships for Sustainable Development in South Tongu.”

“We are not here to seek aid—we are here to spark enterprise,” declared Hon. Lukutor, whose message set a bold tone for the forum. “South Tongu is brimming with untapped potential, and our mission is to convert that potential into real prosperity through strategic partnerships, modern skills, and inclusive innovation.”

The forum mapped out seven priority sectors: agriculture and agribusiness, tourism, education and skills, manufacturing, digital economy, commerce, and youth development. Key highlights included plans for mechanized farming, SME industrial zones, tech innovation hubs, and a flagship multi-purpose sports complex—all designed to unlock jobs and boost local wealth creation.

Panels and exhibitions throughout the day served as active networking arenas, with investors engaging directly with young entrepreneurs and development planners. Ecobank’s George Amewu, the guest speaker, emphasized the need for regulatory ease, digital infrastructure, and financing tools to foster a thriving investment climate.

District Chief Executive Hon. Victoria Dzeklo pledged unwavering support, echoing the MP’s vision and affirming the Assembly’s readiness to fast-track enabling policies and infrastructure.

With concrete investor interest already expressed in agribusiness, hospitality, and digital services, the forum is expected to catalyze a wave of private-sector-led development. Traditional leaders and diaspora stakeholders pledged ongoing collaboration, signaling long-term commitment to a shared transformation blueprint.

As Hon. Lukutor put it, “This is not just a forum—it is the foundation of a new economic era for South Tongu.”

The momentum is real, the vision is clear, and South Tongu is officially open for business.

Africa Unites Behind Reformed SEZ Strategy to Drive AfCFTA Industrialization

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Africa Unites Behind Reformed SEZ Strategy to Drive AfCFTA Industrialization

A continental consensus has emerged on transforming Special Economic Zones (SEZs) from isolated investment hubs into integrated drivers of pan-African trade, following decisive policy commitments at the inaugural Regional Conference on SEZs in Djibouti.

The April 21-22 gathering, co-hosted by the AfCFTA Secretariat and Djibouti’s government, produced two landmark agreements that could reshape Africa’s industrial landscape.

Delegates from across Africa endorsed a Ministerial Regulation granting AfCFTA Rules of Origin status to SEZ-manufactured goods, resolving years of regulatory ambiguity that previously constrained intra-continental trade. This breakthrough is complemented by a commitment to harmonize national SEZ policies with AfCFTA protocols, creating a unified framework for cross-border industrial operations.

“The AfCFTA is our antidote to global trade fragmentation,” stated Secretary-General Wamkele Mene, positioning SEZs as critical platforms for operationalizing Africa’s 1.3 billion-person market. The conference spotlighted Djibouti’s transformative logistics hub as a model, with Prime Minister Abdoulkader Kamil Mohamed emphasizing how strategic geography combined with integrated policies can generate continental spillover effects.

The recalibrated strategy introduces three key operational mechanisms: the Pan-African Payment and Settlement System to facilitate transactions, the Adjustment Fund to support implementation costs, and digital tools to dismantle non-tariff barriers. This tripartite approach addresses longstanding challenges that have previously undermined SEZ effectiveness, including payment inefficiencies and bureaucratic obstacles.

As over two dozen African nations now operate SEZs under varying standards, the Djibouti consensus marks a decisive shift from fragmented national approaches to coordinated continental industrialization. The success of this realignment will ultimately depend on sustained political will and private sector engagement to build resilient regional value chains that can compete in an increasingly polarized global economy. Early implementation will be closely watched as a litmus test for Africa’s ability to translate policy innovation into tangible industrial transformation.

Ghana Pushes Private Sector Reforms to Rescue Ailing Energy Sector

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Ghana Pushes Private Sector Reforms to Rescue Ailing Energy Sector

Finance Minister Dr. Cassiel Ato Forson has revealed cabinet-approved plans to introduce private sector participation in Ghana’s energy sector, citing the need for urgent reforms to address a $2 billion financial shortfall that threatens economic stability.

The government has submitted legislation to parliament enabling competitive procurement for power plants as part of comprehensive measures to restore viability to the crisis-ridden sector.

Speaking at the World Bank’s Ghana Energy Compact meeting, Dr. Forson identified energy sector inefficiencies as Ghana’s most pressing economic vulnerability. “The entire value chain requires reform,” he stated, noting that distribution problems at the Electricity Company of Ghana (ECG) contribute significantly to losses that ultimately burden consumers through inflated tariffs. The minister emphasized that ECG could halve the sector’s deficit by addressing its operational deficiencies.

The proposed legislative changes aim to introduce transparency through competitive bidding processes while attracting private investment to modernize infrastructure. This comes as Ghana struggles with energy sector debts that now exceed annual domestic capital expenditure, creating fiscal strain amid broader economic challenges. Analysts observe that similar reforms in other African nations have yielded mixed results, with success depending on robust regulatory frameworks and tariff structures that ensure fair returns for investors while protecting consumers.

Ghana’s energy sector overhaul coincides with ongoing IMF program reviews, where sustainable solutions to the power crisis remain a key benchmark. The government’s ability to implement these reforms effectively will significantly influence both energy sector stability and broader macroeconomic recovery efforts. As parliament considers the new legislation, stakeholders await details on how the proposed competitive procurement system will balance private sector participation with public interest protections in this critical sector.

IMF Slashes Global Growth Forecast Amid Escalating Trade Tensions

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IMF Slashes Global Growth Forecast Amid Escalating Trade Tensions

The International Monetary Fund has significantly downgraded its 2025 global growth projection from 3.3% to 2.8%, marking the steepest single forecast reduction in three years.

This downward revision reflects mounting trade conflicts and policy instability, with the United States’ sweeping tariff measures and subsequent retaliatory actions creating widespread economic uncertainty.

Advanced economies now face particularly anemic growth prospects at just 1.4%, while emerging markets are expected to expand at a slower 3.7% pace – both figures substantially below pre-pandemic norms. The U.S. growth forecast alone dropped nearly a full percentage point to 1.8%, with the eurozone facing an even more constrained 0.8% projection. These adjustments follow Washington’s implementation of century-high import duties in early April, which triggered immediate countermeasures from major trading partners.

Beyond headline GDP figures, the IMF warns of compounding risks including financial market volatility, persistent inflation pressures in developed nations, and worsening debt sustainability for vulnerable economies. Global inflation is now expected to decline more gradually, remaining above central bank targets through 2026. The report particularly highlights how aging populations, shrinking fiscal space, and reduced development financing threaten to undermine longer-term recovery prospects.

While acknowledging the global economy’s demonstrated resilience, IMF economists emphasize that restoring stability will require coordinated policy adjustments. Their recommendations include de-escalating trade conflicts, strengthening multilateral cooperation frameworks, and implementing structural reforms to rebuild fiscal buffers. The report serves as both a warning about current vulnerabilities and a roadmap for policymakers seeking to navigate an increasingly fragmented economic landscape.

This forecast revision carries particular significance for commodity-dependent developing nations like Ghana, which face dual pressures from slowing global trade and tightening financial conditions. The IMF’s emphasis on policy predictability and international cooperation highlights the growing challenges confronting emerging markets as they attempt to stabilize their economies amid worsening external conditions.

Ghana’s New Statistician Champions Data-Driven Transformation

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Ghana’s New Statistician Champions Data-Driven Transformation

Dr. Alhassan Iddrisu has outlined an ambitious modernization agenda for the Ghana Statistical Service, aiming to position data at the center of national development planning.

The newly appointed Government Statistician emphasized that reliable statistics have become crucial for Ghana’s economic progress and policy formulation in an increasingly complex global environment.

“The role of high-quality, credible and timely data has never been more relevant,” Dr. Iddrisu stated, highlighting how accurate statistics support evidence-based policymaking, strengthen economic resilience and facilitate access to international financing. His vision involves a fundamental shift from traditional paper-based surveys to digital data collection methods using mobile applications and GPS-enabled tools to improve accuracy and efficiency.

The transformation extends beyond technological upgrades to include integration of administrative records from various government agencies into a cohesive statistical system. Tax records, education data and health statistics will be systematically incorporated to create a more comprehensive national data infrastructure. The Statistical Service is also developing an enhanced online portal to make official statistics more accessible to journalists, researchers and the public.

This data revolution comes at a critical juncture as Ghana implements economic recovery measures and pursues its development agenda. The improved statistical framework could provide policymakers with better tools to monitor progress, evaluate programs and allocate resources more effectively. Similar data modernization efforts in other developing countries have demonstrated significant benefits for governance and economic planning.

The success of Dr. Iddrisu’s reforms may ultimately depend on sustained institutional support and inter-agency collaboration. As Ghana seeks to navigate current economic challenges, the Statistical Service’s ability to produce reliable, timely data could prove instrumental in guiding the nation’s development trajectory and maintaining confidence among international partners. The coming months will reveal how effectively these ambitious plans translate into tangible improvements in Ghana’s statistical system.

PMXtra Drama: Vandyke’s Emotional Breakdown Over Love Triangle

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PMXtra Drama: Vandyke’s Emotional Breakdown Over Love Triangle

The PMXtra reality show took an unexpectedly emotional turn as contestant Vandyke broke down during a private diary session, revealing deep hurt over his failed romantic pursuit of housemate Ewurama.

The typically composed contestant was seen in tears as he confessed feeling “like a fool” after Ewurama shifted her affections to fellow housemate Oheneba.

Sources from the show reveal Vandyke had developed genuine feelings for Ewurama, making her growing closeness with Oheneba particularly painful. The raw emotional moment, captured during his confessional, showcased the intense interpersonal dynamics playing out in the house. “They made me feel like a fool,” Vandyke reportedly said through tears, displaying rare vulnerability from the usually self-assured contestant.

This dramatic development highlights the psychological pressures of reality TV relationships, where confined environments can intensify romantic connections and subsequent heartbreaks. While full details of the love triangle remain private, Vandyke’s visible distress suggests deeper emotional investment than previously shown.

The incident has sparked conversations among viewers about the authenticity of reality show romances and the emotional toll on participants. As the season progresses, all eyes will be on how this love triangle develops and whether Vandyke can recover from this very public heartbreak. The producers seem to have captured exactly the kind of unfiltered emotional content that makes such shows compelling to audiences.

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GITEX Africa 2025: Yango Group Showcases Its Technological Innovations for Urban Mobility

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GITEX Africa 2025: Yango Group Showcases Its Technological Innovations for Urban Mobility

Yango Group, a global technology company that transforms cutting-edge technologies into everyday services tailored to local communities, has taken part in GITEX Africa 2025, which took place from April 14 to 16 in Marrakech, Morocco. This participation reflected Yango’s continued commitment to supporting African tech ecosystems and promoting innovative mobility solutions across the continent.

GITEX has offered Yango Group a platform to showcase its advanced technologies and their transformative impact on urban mobility in the MENAP region (Middle East, North Africa, Afghanistan, and Pakistan) and throughout Africa. The company has also presented its long-term commitment to the region’s economic and technological development and innovation, reshaping and enhancing cutting-edge technologies into daily integrated services for diverse regions.

“At Yango Group, we see digital mobility as a key driver of Africa’s economic and urban transformation. As digital platforms redefine how people and goods move through rapidly growing cities, we are building technology solutions that not only improve transport but also empower local entrepreneurs and tech ecosystems. Our presence at GITEX Africa reflects our commitment to this vision and to supporting sustainable growth across the continent” said Kadotien Alassane Soro, Country Head of Yango in Côte d’Ivoire.

Kadotien Alassane Soro, Country Head of Yango in Côte d’Ivoire, also participated in a panel discussion “Rethinking Mobility – Innovation, Platforms, and the Path to Sustainable Transport” on Tuesday, April 15. During this session, both Kadotien Alassane Soro, and Zanyiwe Asare, Head of Public Policy at Yango in Africa explored how ride-hailing and delivery services, multimodal integration, and fleet electrification are helping to create more efficient, accessible, and sustainable mobility ecosystems across Africa.

The discussion also highlighted Yango Ventures, a corporate venture fund designed to empower promising startups across LATAM, Sub-Saharan Africa, MENAP, and other high-growth regions of the company’s presence. The initiative aims to foster local innovation and entrepreneurial growth by providing both capital and leveraging its extensive experience and network, creating opportunities for startups to scale effectively. This support is designed to help them generate sustainable impact within their communities.

“We’re more than a tech company; we are an ecosystem committed to empowering entrepreneurs worldwide. Through Yango Ventures, we’re sharing our expertise and network to help startups scale, thrive, and drive meaningful change in their communities and supporting local talent with the right tools and resources, we aim to foster sustainable business growth and contribute to resilient, inclusive economies across the globe,” Mr. Soro added. 

Visitors to the exhibition had an opportunity to discover Yango Group’s various solutions and services, including:

  • Yango Ride: the ride-hailing service revolutionizing urban mobility by offering a safe, reliable, and affordable alternative to traditional transport
  • Yango Delivery: the delivery service empowering local merchants to expand their reach and enhance logistical efficiency
  • Yango Maps: a GPS solution offering users detailed maps and accurate routing for driving, walking, and public transportation
  • Yango Pro: the partner-driver app designed to maximize drivers’ efficiency and earnings

Yango’s participation in GITEX Africa 2025 highlights its ambition to strengthen its footprint across the African continent and contribute to the development of innovative, sustainable mobility ecosystems. By showcasing its advanced technologies and sharing its vision for the future of urban mobility, Yango reaffirms its commitment to delivering solutions that address the specific challenges of fast-growing African cities.

Ghana Moves to Reform Energy Sector Through Competitive Power Procurement

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Ghana Moves to Reform Energy Sector Through Competitive Power Procurement

Finance Minister Dr. Cassiel Ato Forson has announced significant steps to address Ghana’s energy sector challenges, including submitting a Legislative Instrument to Parliament that would mandate competitive procurement for power plants.

The move comes as the government seeks to tackle the sector’s $2 billion financial deficit that is currently being passed on to consumers through high electricity tariffs.

Speaking at the IMF/World Bank Spring Meetings in Washington, Dr. Forson emphasized the urgency of reforms across the entire energy value chain. “ECG alone could reduce the sector’s shortfall by 50% if it addresses its inefficiencies,” he stated, highlighting how distribution problems are disproportionately affecting ordinary Ghanaians. The proposed legislation forms part of broader measures that include cabinet-approved private sector participation in the energy sector.

The reform push coincides with Ghana’s recent achievement of a staff-level agreement with the IMF, paving the way for $370 million in funding despite previous unmet program targets. This development signals international confidence in the new administration’s economic strategy, particularly its rapid response to inherited fiscal challenges including a substantial primary deficit from unpaid obligations in 2024.

Energy sector experts note that Ghana’s approach mirrors successful reforms in other emerging markets, where competitive procurement and private sector involvement have helped stabilize power sectors. However, the scale of Ghana’s $2 billion energy sector deficit presents particular urgency. The government’s ability to implement these reforms efficiently will be crucial for both economic stability and maintaining consumer confidence in the face of rising energy costs.

As Parliament considers the new legislation, observers will be watching to see how quickly these transparency measures can translate into tangible improvements for Ghana’s energy sector and its electricity consumers. The outcome could have significant implications for the country’s broader economic recovery efforts and its standing with international financial institutions.

Ghana’s Energy Sector Reforms Urgently Needed as $2 Billion Deficit Hits Consumers

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Ghana’s Energy Sector Reforms Urgently Needed as $2 Billion Deficit Hits Consumers

Finance Minister Dr. Cassiel Ato Forson has raised alarm over Ghana’s energy sector inefficiencies that are driving up electricity costs for consumers, calling it the country’s most pressing economic challenge.

The sector’s $2 billion financial deficit now exceeds Ghana’s domestic capital expenditure, creating urgent need for reform.

Speaking after a World Bank session on Ghana’s Energy Compact in Washington, Dr. Forson emphasized that distribution problems at the Electricity Company of Ghana (ECG) account for half the sector’s losses. “These operational inefficiencies are being passed directly to consumers through high tariffs,” he stated in a social media post, noting that comprehensive reforms across the entire energy value chain are required.

The government has taken initial steps to address the crisis, including cabinet approval for private sector participation and submission of legislation to enable competitive power plant procurement. These measures aim to introduce transparency and sustainability to the sector, with Dr. Forson stressing the need for swift implementation given the economic stakes.

The energy sector concerns emerged alongside Ghana’s recent achievement of a staff-level agreement with the IMF, securing $370 million in funding despite previous unmet program targets. This development suggests international confidence in the new administration’s economic management, particularly its rapid response to inherited fiscal challenges including a significant 2024 primary deficit.

Ghana’s energy sector troubles reflect a common challenge across developing economies, where power sector deficits often become unsustainable burdens. The current reforms mirror approaches taken by other nations that successfully stabilized their energy sectors through improved efficiency and private sector involvement. As the government moves forward with its plans, the effectiveness of these measures will be closely watched by both international partners and Ghanaian consumers bearing the cost of current inefficiencies.

Ghana’s Energy Sector Crisis Threatens Economic Stability

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Ghana’s Energy Sector Crisis Threatens Economic Stability

Finance Minister Dr. Cassiel Ato Forson has identified Ghana’s energy sector as the nation’s most significant economic vulnerability during discussions at the IMF and World Bank Spring Meetings in Washington.

The sector currently faces a $2 billion financial shortfall that exceeds the country’s domestic capital expenditure, creating substantial risks for economic recovery.

Speaking at a session on Ghana’s Energy Compact, Dr. Forson emphasized that the crisis extends beyond electricity pricing. “The entire energy value chain requires urgent reform,” he stated, highlighting how distribution inefficiencies are transferring costs to consumers. The Electricity Company of Ghana could reduce the sector’s deficit by 50% through operational improvements alone, according to the minister’s assessment shared on social media following the meetings.

The government has initiated reforms to address these challenges, with cabinet approving private sector participation and submitting legislation to enable competitive power plant procurement. These measures aim to introduce transparency and sustainability to the sector, which Dr. Forson described as time-sensitive priorities for Ghana’s economic health.

These discussions occurred alongside Ghana’s achievement of a staff-level agreement with the IMF, securing $370 million in funding despite previous unmet program targets. The agreement signals international confidence in the new administration’s economic management, particularly its rapid response to fiscal challenges inherited from the previous government.

Ghana’s energy sector troubles follow a pattern seen in several emerging economies, where power sector deficits often become unsustainable burdens on national budgets. The current administration’s approach mirrors successful energy reforms implemented elsewhere in Africa, though the scale of Ghana’s $2 billion shortfall presents particular urgency. The coming months will test whether these measures can stabilize the sector while maintaining the confidence of both international partners and domestic energy consumers.

Suspension of Chief Justice Raises Concerns About Ghana’s Democratic Stability

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Suspension of Chief Justice Raises Concerns About Ghana’s Democratic Stability

The suspension of Chief Justice Gertrude Torkornoo has drawn sharp criticism from legal experts and former government officials, who warn the decision could damage Ghana’s international reputation and weaken judicial independence.

Sam Okudzeto Ablakwa, a former Council of State member and prominent lawyer, expressed grave concerns about the global implications of the move. “When you suspend a Chief Justice, the signal it sends to the international community is quite serious,” he said. “Many investors may withhold investments from Ghana due to this situation.” His remarks underscore growing anxiety about how the suspension might affect the country’s economic prospects and democratic credentials.

The criticism follows President John Mahama’s decision to suspend the Chief Justice based on petitions and the Council of State’s advice, as stipulated under Article 146 of Ghana’s Constitution. A five-member committee has been formed to investigate the allegations, comprising Supreme Court justices, a former Auditor-General, a military representative, and a law professor.

Alfred Tua Yeboah, former Deputy Attorney General, described the Council of State’s recommendation as “acidic and poisonous,” warning that it threatens judicial independence. “The consequences will be dire for Ghana’s democracy,” he told Citi FM, emphasizing that while the President is not bound by the Council’s advice, the decision carries significant weight.

Private legal practitioner Austin Brako-Powers echoed these concerns, calling the suspension a politically motivated move that risks eroding trust in government institutions. “Using executive power to target the judiciary undermines our democracy,” he wrote on social media. “The judiciary remains the last bastion of hope for many Ghanaians.”

The suspension comes at a sensitive time for Ghana’s governance, with observers noting increased tensions between state institutions. While the President’s action follows constitutional procedure, legal analysts caution that such moves, when perceived as politically driven, can have lasting consequences for institutional credibility. Similar situations in other democracies have often led to prolonged instability, making this case particularly significant for Ghana’s future.

As the committee begins its work, its findings will be closely scrutinized both domestically and internationally. The outcome could either reinforce confidence in Ghana’s constitutional processes or deepen concerns about the separation of powers in one of Africa’s most stable democracies.

Former Deputy AG Warns Against Council of State’s Advice on Chief Justice Suspension

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Former Deputy AG Warns Against Council of State’s Advice on Chief Justice Suspension

Alfred Tua Yeboah, a former Deputy Attorney General, has raised serious concerns over the Council of State’s recommendation to suspend Chief Justice Gertrude Torkornoo, calling the advice “acidic and poisonous.”

He cautioned that the move could undermine judicial independence and have long-term repercussions for Ghana’s democracy.

Yeboah stressed that while the Council of State’s role is advisory, the President must carefully consider the implications of such a decision. “The Council of State needs to tread cautiously because whatever action is taken will have far-reaching consequences for judicial independence,” he told Accra-based Citi FM. “This advice is not just problematic—it is dangerous for our democracy.”

President John Mahama suspended the Chief Justice following petitions against her, acting in accordance with Article 146 of the Constitution. A statement from the Presidency confirmed the suspension and the formation of a five-member committee to investigate the allegations. The committee includes Supreme Court Justices Gabriel Pwamang and Samuel Adibu-Asiedu, former Auditor General Daniel Domelevo, Major Flora Dalugo of the Ghana Armed Forces, and University of Ghana law professor James Dzisah.

The decision has drawn criticism from legal experts, including private practitioner Austin Brako-Powers, who described the suspension as politically motivated. In a social media post, he warned against using executive power to interfere with the judiciary, arguing that such actions erode public trust. “If we allow the judiciary to be weakened by political maneuvering, we risk the collapse of democratic safeguards,” he wrote.

This development comes amid heightened scrutiny over the balance of power between Ghana’s executive and judiciary. Legal analysts note that while the suspension follows constitutional procedure, it raises questions about the potential for executive overreach. Similar controversies in other democracies have often led to prolonged institutional tensions, making this case one to watch closely. The committee’s findings will likely influence future discussions on judicial independence and the limits of presidential authority in Ghana.

Minority Declares TTH CEO Dismissal Unconstitutional, Demands Reinstatement and Apology

Prosper Kay
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Minority Declares TTH CEO Dismissal Unconstitutional, Demands Reinstatement and Apology

The Minority Caucus in Parliament has issued a scathing statement condemning the summary dismissal of the Chief Executive Officer of the Tamale Teaching Hospital (TTH), Dr. Adam Atiku, by the Minister for Health, Hon. Kwabena Mintah Akandoh, describing the move as unconstitutional, rash, and deeply disrespectful to the medical profession.

In a statement signed by leading members of the Minority Health Caucus on Wednesday, April 23, 2025, the MPs declared the Minister’s action null and void, insisting that the removal violated key provisions of the Ghana Health Service and Teaching Hospitals Act.

“The Minister acted outside the law and disregarded the principles of natural justice,” the statement read. Citing Section 34(7) of Act 525, the Minority stressed that only the President, in consultation with the Council of State, has the authority to remove the CEO of a teaching hospital.

The Minority accused the Health Minister of acting with emotional impulse after a surprise visit to the hospital, where he clashed with staff over faulty equipment and the recent death of a patient. They described the Minister’s conduct during the visit as “unprofessional, demeaning, and a breach of the dignity of healthcare professionals.”

In particular, they condemned the public confrontation with Dr. Valentine Akwulpwa, a neurologist serving the entire Northern Region, as a “collective affront to the medical fraternity.”

The Minority further accused the Minister of bypassing legally mandated disciplinary procedures and failing to grant Dr. Atiku the right to a fair hearing before his removal.

“This populist grandstanding must not replace lawful governance,” the statement warned, adding that the decision undermines healthcare morale and threatens professional independence.

The caucus is demanding:

  • Immediate reversal of Dr. Atiku’s dismissal

  • A public apology to Dr. Akwulpwa and TTH staff

  • Intervention by medical professional bodies and civil society to defend due process

“We shall explore all legal and parliamentary avenues to ensure this matter is not swept under the carpet,” the statement concluded.

The Minority reaffirmed its commitment to upholding the rule of law and protecting public institutions from arbitrary executive overreach.

Government Extends Curfews in Nkwanta and Bomaa Amid Security Concerns

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Government Extends Curfews in Nkwanta and Bomaa Amid Security Concerns

Ghana’s Interior Ministry has extended nighttime curfews in two volatile regions, maintaining restrictions aimed at curbing ongoing tensions.

In Nkwanta Township and surrounding areas of the Oti Region, the 8:00 pm to 5:00 am curfew remains in force, while Bomaa Township in the Ahafo Region will continue observing an 11:00 pm to 4:00 am restriction.

The decision, announced by Interior Minister Muntaka Mubarak on April 22, follows recommendations from regional security councils. It comes with a stern warning against weapons possession, reinforcing the existing ban on firearms and offensive weapons in Nkwanta. “Government urges restraint and encourages conflict resolution through established channels,” the statement read, emphasizing that violators will face arrest and prosecution.

These measures reflect persistent security challenges in both regions, where authorities have repeatedly imposed curfews to prevent clashes. The Nkwanta restrictions, first implemented following inter-ethnic violence, represent one of Ghana’s most stringent regional security protocols. Meanwhile, the Bomaa curfew extension suggests underlying tensions in the Ahafo Region continue requiring containment.

Security analysts note such prolonged curfews, while necessary for immediate stability, often indicate deeper unresolved conflicts requiring mediation. The government’s repeated appeals for peaceful dispute resolution highlight concerns that security measures alone cannot address root causes of regional tensions. As these restrictions enter another phase, attention turns to whether accompanying dialogue initiatives can achieve lasting solutions beyond nighttime containment strategies.

Kwahu Business Forum Sparks Economic Dialogue and Political Speculation

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Kwahu Business Forum Sparks Economic Dialogue and Political Speculation

The second Kwahu Business Forum, held April 19-20 in Ghana’s Eastern Region, solidified its position as a key platform for economic dialogue, while quietly fueling political speculation about Chief of Staff Julius Debrah’s rising profile.

The event, conceptualized by Debrah and endorsed by President John Mahama, brought together entrepreneurs, financiers, and policymakers under the theme “The Future of Business: The Role of the Financial Sector.”

Participants praised the forum’s practical value for SMEs, with exhibitors like Adepafie Market Company’s Ernest Twum Barima highlighting its role in fostering business linkages. President Mahama publicly credited Debrah as the initiative’s architect, calling him the “co-conspirator” behind creating a platform to explain economic policies to business leaders. This unusual public endorsement has drawn mixed interpretations from political analysts.

“By spotlighting Debrah’s role, Mahama may be strategically positioning a capable successor within NDC ranks,” observed political consultant Dr. Tutu-Boahene, noting how the forum showcases Debrah’s policy acumen. However, Dr. Asante Okyere cautioned against overreading the signals: “Competence recognition doesn’t necessarily equate to political grooming.”

The forum’s tangible outcomes include plans to incorporate insurance and pension sectors in future editions, expanding financial support for Ghanaian enterprises. Yet its success has inevitably blurred lines between economic strategy and political narrative-building. As the initiative gains traction, observers note Debrah’s growing visibility could serve dual purposes – strengthening SME ecosystems while quietly testing leadership appeal. The coming months may reveal whether this marks organic policy engagement or the early stages of a calculated political evolution.

Ghana’s political history shows how policy platforms often become springboards for leadership transitions. The forum’s design – pairing economic substance with Debrah’s visible stewardship – mirrors tactics used by previous administrations to gradually introduce successors. Its continued expansion will bear watching, both for its business impact and its potential to reshape succession dynamics within the ruling party.

Legal Expert Condemns Chief Justice Suspension as Political Theater

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Legal Expert Condemns Chief Justice Suspension as Political Theater

Private legal practitioner Austin Brako-Powers has sharply criticized President John Dramani Mahama’s suspension of Chief Justice Gertrude Torkornoo, describing the move as “a needless spectacle to satisfy the government’s grassroots.”

The suspension follows petitions alleging misconduct against the Chief Justice, which the President referred to the Council of State in accordance with constitutional procedures.

Under Article 146 of Ghana’s 1992 Constitution, Mahama established a five-member committee to investigate the petitions after determining a prima facie case existed. The committee, chaired by Supreme Court Justice Gabriel Scott Pwamang, includes legal experts and civil society representatives. While the government maintains the process follows due process, critics like Brako-Powers argue it undermines judicial independence.

“The Executive and Legislature already suffer from historic distrust—must we drag the Judiciary into this crisis?” Brako-Powers wrote on social media. “Using political power to weaken the last bastion of democratic hope would be catastrophic.” His remarks reflect broader concerns about perceived executive overreach, particularly given Ghana’s polarized climate.

The suspended Chief Justice had previously responded to the petitions, though details remain undisclosed. Legal analysts note that while constitutional provisions permit such suspensions, their application during political tensions risks eroding institutional credibility. The committee’s findings will determine whether formal impeachment proceedings follow, a process requiring parliamentary approval.

This development occurs amid heightened scrutiny of Ghana’s governance structures, with civil society groups calling for transparent proceedings. Historical precedents show such judicial challenges often deepen political divisions rather than resolve them. As the committee begins its work, its ability to operate free from political pressure will test whether Ghana’s constitutional safeguards can withstand contemporary partisan pressures. The outcome may set a defining precedent for the balance of power in Ghana’s democracy.

Below is his full post…

On the Suspension of the Chief Justice and the Setting up of a 5-Member Committee

***************************************

  1. President John Dramani Mahama should be careful of the precedent he’s setting with his decision to suspend the Chief Justice, Gertrude Torkornoo.
  2. The President could have set up the committee without necessarily suspending the Chief Justice as provided for in Article 146 (10) (a) with the Constitution’s use of the word “may.”
  3. Suspending a Chief Justice is not mandatory nor a condition precedent to setting up the 5-member committee, and President Mahama could have avoided this.
  4. The suspension is a needless spectacle to satisfy the government’s grassroots.
  5. I have always maintained, and it bears repeating, that the use of executive power to settle political scores should not be entertained in our democracy.
  6. Trust in the Executive and the Legislature is at its lowest in our country’s history, and we must hesitate to add the Judiciary to these two failed governmental organs.
  7. If we allow political power to bastardise the Judiciary, the country’s last bastion of hope, that will mark the end of our democracy.
  8. Our Judiciary as it’s presently constituted may have its failings, and we need to implement positive reforms to get it working.
  9. Still, we should not run it down as has deservedly happened to the Executive and Legislative arms of government.
  10. I have heard the current government appointees say the CJ’s suspension was necessary to prevent interference with the committee’s work.
  11. Respectfully, this pedestrian argument has no support anywhere. It is the best self-serving argument to justify the illogical plan of this government to oust the CJ by all means.
  12. I am optimistic, Ghana’s Chief Justice Gertrude Torkornoo will emerge stronger, tougher, and better after this ordeal.
  13. This is how low petty politicking and political vendetta have brought our nation, and unfortunately, we will all live by that until we get the better government our nation needs.
  14. In the end, it’s all about POLITICS.

#NotPoliticsAsUsual

Global Inflation Decline Faces Headwinds as IMF Revises Forecast

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Global Inflation Decline Faces Headwinds as IMF Revises Forecast

The International Monetary Fund now expects global inflation to ease more gradually than previously anticipated, with its latest projections showing prices rising 4.3% in 2025 before moderating to 3.6% in 2026.

The updated forecast from the April 2025 World Economic Outlook represents a slight downgrade from January’s estimates, reflecting persistent economic pressures despite an overall slowdown in global growth.

Advanced economies continue to drive inflationary concerns, with the IMF raising its projections for these nations due to ongoing energy price volatility, constrained labor markets, and lingering supply chain complications.

Emerging markets show more promising signs, with inflation expected to decline slightly faster than earlier predictions, though the improvement remains marginal. The report notes that global trade tensions and unpredictable commodity markets could still disrupt this fragile progress.

“The road to price stability remains uncertain,” the IMF cautioned, emphasizing the need for careful policy calibration by central banks worldwide. The delicate balance between controlling inflation and supporting economic growth presents particular challenges, as premature interest rate cuts risk reigniting price surges while excessive tightening could stifle recovery.

These projections arrive as the global economy enters its fourth year of post-pandemic adjustment, with structural weaknesses in energy and agricultural sectors continuing to threaten stability. The IMF’s analysis suggests that the era of reliably low inflation may not return in the near term, requiring sustained policy vigilance.

Historical patterns indicate that inflation cycles often persist longer than initially projected, particularly when supply-side constraints and geopolitical factors remain unresolved. The current outlook underscores how interconnected global markets have become, where disruptions in one region can quickly ripple through worldwide price structures.

Ghana’s Opioid Crisis Fueled by Legal Imports, IMANI Report Reveals

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Ghana’s Opioid Crisis Fueled by Legal Imports, IMANI Report Reveals

A damning investigation by Ghana’s IMANI Center for Policy and Education has exposed systemic failures enabling banned opioids to flood the country through legal port channels, undermining efforts to combat a worsening public health crisis.

The report, supported by AI-driven intelligence, whistleblower accounts, and government sources, reveals that highly restricted substances like tafrodol, tapentadol, and high-dose tramadol known locally as “Tramo” and “Red” are imported with alarming ease, bypassing regulatory checks designed to curb illicit drug trafficking.

Franklin Cudjoe, IMANI Africa’s founding president, likened the process to “importing candy,” citing lax enforcement at ports where shipments of neurologically damaging opioids face minimal scrutiny. “These substances, devastating to our youth, are cleared as casually as everyday goods,” Cudjoe stated, emphasizing the disconnect between official anti-drug rhetoric and on-ground realities. The findings challenge prevailing assumptions that smuggling drives Ghana’s opioid epidemic, instead implicating legal trade networks and compromised import systems.

The report further identifies Ghana as a regional transit hub for opioid traffickers supplying Nigeria, Niger, and Burkina Faso, exploiting porous borders and bureaucratic inefficiencies. While authorities have resorted to publicized drug burns, IMANI dismisses these measures as superficial. “Burning 100 boxes today changes nothing when a million arrive tomorrow. Token gestures won’t defuse this time bomb,” Cudjoe argued, calling for urgent accountability and overhauled policies to close loopholes enabling large-scale legalized trafficking.

Ghana’s struggle mirrors broader West African challenges in regulating pharmaceutical imports, where weak enforcement intersects with transnational crime. Despite periodic seizures, the report underscores how traffickers exploit legal frameworks to legitimize shipments, often mislabeling opioids or exploiting corrupt port networks. Health experts warn that unchecked access to these drugs fuels addiction, mental health crises, and criminal activity, disproportionately affecting urban youth.

The government has yet to respond to IMANI’s findings, but the report intensifies pressure on regulators to reconcile stated anti-drug commitments with actionable reforms. Previous initiatives, including heightened port surveillance and interagency task forces, have yielded limited results, raising questions about political will and institutional capacity.

As Ghana grapples with the fallout, the crisis underscores a stark reality: legal trade mechanisms, when unmonitored, can perpetuate harm as effectively as illicit networks. The path forward, IMANI stresses, demands not just enforcement but a reckoning with systemic corruption and regulatory apathy that prioritize commerce over public health. With regional stability at stake, the report amplifies calls for cross-border collaboration and transparency to dismantle a trade thriving in plain sight.

Ghana’s opioid epidemic reflects a global paradox where regulated systems inadvertently enable illegal activities. Similar patterns have emerged in regions like Southeast Asia and North America, where prescription drug loopholes exacerbated crises. For West Africa, IMANI’s findings highlight the urgent need for harmonized regional policies, advanced port monitoring technologies, and stronger whistleblower protections. Without addressing the legal trade’s role in perpetuating addiction, efforts to curb smuggling risk treating symptoms while the disease festers.

Ghana’s Minority Leader Advocates National Reorientation to Boost Private Sector Growth

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Ghana’s Minority Leader Advocates National Reorientation to Boost Private Sector Growth

Ghana’s Minority Leader, Alexander Kwamena Afenyo-Markin, has urged a transformative shift in national values to prioritize meritocracy, entrepreneurship, and civic responsibility, emphasizing the need to depoliticize business support systems.

Speaking at the 2025 Kwahu Business Forum in Mpraeso-Kwahu, Eastern Region, he proposed a National Orientation Programme to recalibrate societal attitudes, particularly among youth, toward fostering a competitive economy driven by private sector innovation.

Addressing attendees under the theme “The future of business: The role of the financial sector,” Afenyo-Markin criticized the pervasive reliance on political connections for opportunities, calling it a barrier to progress.

“We must deliberately shift to a mindset that values hard work over shortcuts, merit over connections, and contributions over entitlement,” he asserted. Highlighting the public sector’s inability to absorb job seekers, he stressed that future employment hinges on entrepreneurial growth, urging policymakers and educators to prioritize private sector development.

Drawing from his tumultuous journey as a young entrepreneur in transport and logistics, Afenyo-Markin recounted challenges such as exorbitant loan rates, labor indiscipline, and politically motivated sabotage.

He described instances where drivers pilfered goods or abandoned duties, leading to financial strain, and revealed how his trucks were targeted after the 2008 political transition due to his affiliation with the New Patriotic Party (NPP). “Entrepreneurship should not be viewed through a partisan lens,” he insisted, recounting how former Vice President John Mahama intervened to resolve supply chain disruptions affecting a cement factory.

The Minority Leader appealed to financial institutions to evolve beyond traditional financing roles, advocating tailored solutions for small and medium enterprises (SMEs) and closer partnerships with local businesses.

“Banks must bridge the gap between access to finance and entrepreneurial potential,” he said, emphasizing the need for products aligned with Ghana’s economic realities. He also commended former President Mahama for initiating the Kwahu Business Forum, lauding its role in fostering actionable dialogue.

Ghana’s push for a depoliticized business environment comes amid longstanding debates about systemic barriers to enterprise. Analysts note that while successive governments have pledged support for SMEs, implementation often falters amid partisan interference and bureaucratic hurdles.

Afenyo-Markin’s emphasis on mindset change echoes broader calls for institutional reforms to unlock the private sector’s potential, a critical pillar for economic resilience in an era of global uncertainty. His personal anecdotes underscore the human cost of politicized business climates, reinforcing the urgency of bipartisan commitment to equitable growth.

Ghana Turns to Drone Delivery to Safeguard Medical Supplies After USAID Disruptions

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Ghana Turns to Drone Delivery to Safeguard Medical Supplies After USAID Disruptions

Facing supply chain disruptions from USAID-funded programs, Ghana’s government has expanded its partnership with drone logistics company Zipline to maintain uninterrupted delivery of critical medical supplies without additional costs.

The move comes as health authorities work to mitigate potential shortages, particularly of malaria treatments, amid climate-related disease spread.

Zipline’s existing drone network already operating in Ghana’s Northeast, Northern, and Eastern Regions has increased deliveries by 20-50% in recent months. The system transports malaria tests, pain relievers, deworming medications, and nutritional supplements directly to health facilities, bypassing traditional supply chain bottlenecks. Each distribution hub can conduct hundreds of autonomous flights daily, enabling rapid response to localized needs.

“For years we’ve invested in this system with a fixed monthly fee structure,” said Daniel Kwaku Merki, Head of Zipline Ghana. “Now that foresight is paying off as we scale up seamlessly during this transition period.” The company’s electric drones have completed over 100 million autonomous kilometers globally, including delivery of 20 million vaccine doses.

At Jadema Health Centre in the Northeast Region, staff midwife Comfort Addai Fofie reported the drones recently averted a drug shortage. “Their timely deliveries mean we can keep treating patients without interruption,” she said. Regional Medical Stores have consolidated inventories with Zipline, replacing fragmented logistics with on-demand access for remote clinics.

The partnership reflects Ghana’s broader strategy to build health system resilience through technology. By leveraging existing infrastructure during the USAID program review, officials aim to demonstrate how autonomous delivery networks can provide budget predictability while improving last-mile access to medicines. With climate change intensifying malaria risks particularly after heavy rains the drone system’s ability to bypass flooded roads adds another layer of health security.

As discussions continue about expanding Zipline’s coverage, the collaboration highlights how African nations are localizing medical supply chains through innovation. The model could inform other countries seeking to reduce dependence on external aid programs while meeting Sustainable Development Goals for health access.

Development Bank Ghana Pledges GH¢500 Million to Boost Agriculture Sector

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Development Bank Ghana Pledges GH¢500 Million to Boost Agriculture Sector

The Development Bank Ghana (DBG) has announced a GH¢500 million funding initiative aimed at strengthening the country’s agricultural value chain and supporting small and medium-sized enterprises (SMEs).

The investment is expected to enhance food security, increase productivity, and generate employment opportunities as part of Ghana’s broader economic recovery efforts.

DBG CEO Dr. Randolph Nsor-Ambala revealed the plans during the Kwahu Business Forum, themed “The Future of Business: The Role of the Financial Sector.” The event, attended by former President John Mahama, business leaders, and financial institutions, focused on strategies to build a more resilient and inclusive economy through SME development.

Dr. Nsor-Ambala emphasized that DBG’s approach goes beyond providing loans, incorporating technical assistance to financial institutions to better assess agricultural sector risks. “Many banks see agriculture as high-risk, but through our programmes, we’re helping them understand and properly evaluate agribusiness opportunities,” he said. The bank is also working with development partners to introduce agricultural insurance and partial guarantee schemes to mitigate lending risks.

Since its inception three years ago, DBG has disbursed GH¢1.62 billion in long-term loans (up to 15 years) to over 650 businesses, creating more than 18,000 jobs across 13 regions. The bank aims to expand its reach to all 16 regions this year.

The new GH¢500 million allocation will target the entire agricultural ecosystem—from farmers and input suppliers to processors and distributors—aligning with government efforts to boost local production and reduce import dependency. DBG also supports manufacturing, ICT, health, education, and infrastructure sectors as part of its mission to drive sustainable economic transformation.

With funding from international partners including the World Bank and African Development Bank, DBG continues to address Ghana’s SME financing gap, offering competitively priced capital to foster innovation and long-term growth in key sectors.

Ghana Shea Processors Demand Ban on Raw Nut Exports

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Ghana Shea Processors Demand Ban on Raw Nut Exports

Local shea processors are urging the government to immediately halt raw shea nut exports, warning that the current practice threatens Ghana’s domestic industry and economic development in northern regions.

The Ghana Shea Employers Association made the appeal during a press conference in Tamale, highlighting how foreign buyers are disrupting local markets.

Association representatives explained that bulk purchases by international traders have created severe shortages for Ghanaian processors. “We’re pleading with government to stop exportation of raw nuts meant for our local industries,” said Faiza Duut Majeed, the group’s communications officer. “Foreign investors should establish processing plants here to create jobs rather than taking our raw materials.”

The situation has caused dramatic price fluctuations, with a 2kg bowl of shea nuts jumping from GH¢14 early this year to GH¢60 currently. This volatility particularly affects women, who comprise over 90% of shea nut collectors and small-scale processors. The association noted neighboring countries like Togo and Nigeria already prohibit raw exports to protect domestic industries.

Beyond economic concerns, environmental degradation poses another challenge. Unregulated harvesting contributes to deforestation and biodiversity loss while undermining climate resilience in northern Ghana’s shea parklands. The group estimates Ghana forfeits 300% potential value by exporting unprocessed nuts instead of manufacturing finished products locally.

The association proposed concrete solutions including investment in processing infrastructure, women’s empowerment programs, and sustainable harvesting regulations. They emphasized that protecting the shea industry aligns with broader national development goals, from job creation to environmental conservation.

As global demand for shea products grows in cosmetics and food industries, Ghana faces a critical decision about whether to remain a raw material supplier or develop its value-added processing capacity. The association’s call reflects mounting pressure on African governments to retain more natural resource benefits within their borders.

Ghana Hotels Association Demands Reform as It Marks 50 Years

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Ghana Hotels Association Demands Reform as It Marks 50 Years

The Ghana Hotels Association has called for improved stakeholder engagement and greater transparency in managing tourism funds as it begins celebrations for its golden jubilee.

The industry group highlighted several challenges facing Ghana’s hospitality sector during a press conference marking its 50th anniversary.

Association president Dr. Edward Ackah-Nyamike Jnr. emphasized the need for stronger collaboration between government and private operators. He expressed disappointment that the Ministry of Tourism has failed to convene the quarterly Public-Private Partnership Forum required by law, noting that no meeting has been held since the new minister took office three months ago.

The association also raised concerns about the Tourism Development Fund, which collects levies from hospitality businesses. “We have no clarity on how these funds are being used or how they benefit the industry that contributes them,” Dr. Ackah-Nyamike said.

Regulatory challenges formed another key complaint, with hotel operators facing inconsistent oversight from multiple agencies. The association cited problems including duplicate inspections, arbitrary fees, and delays in processing licenses. Dr. Ackah-Nyamike called for streamlined digital systems to improve efficiency.

While criticizing the government’s 2025 budget for maintaining what it called burdensome taxes, the association voiced support for new initiatives including the proposed 24-hour economy policy. The group also pledged cooperation with the Black Star Experience tourism project.

The golden jubilee celebrations will include a health walk, symposium, and awards ceremony over the coming months. The anniversary provides an opportunity to reflect on the sector’s challenges at a time when Ghana’s tourism industry continues its post-pandemic recovery.

The association’s demands come as Ghana seeks to boost its tourism sector, which contributes significantly to employment and economic growth. Industry observers note that addressing the concerns raised about regulation and funding transparency could help create a more favorable environment for hospitality businesses. With international tourist arrivals gradually recovering, effective public-private cooperation may prove crucial for maximizing the sector’s potential.

Veteran Broadcaster Endorses QIC’s Senior Motor Insurance Initiative

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Veteran Broadcaster Endorses QIC’s Senior Motor Insurance Initiative

Quality Insurance Company Limited (QIC) has appointed iconic Ghanaian broadcaster Tommy Annan Forson as ambassador for its Golden Age Comprehensive Motor Insurance Policy, a product designed for citizens aged 54 to 78.

The partnership, formalized by QIC’s Head of Human Resource and Administration, Mavis Mensa, aims to leverage Forson’s longstanding influence to engage Ghana’s baby boomer generation through nationwide campaigns.

Forson, celebrated as “The Godfather of Radio,” began his career at Ghana Broadcasting Corporation in 1977 and later shaped the country’s commercial radio landscape, earning over 32 accolades, including a national Grand Medal of Honour. His collaboration with QIC underscores the policy’s focus on maintaining mobility and independence for retirees.

“Tommy Annan Forson resonates deeply with this generation,” said QIC Managing Director Kobena Addison. “His involvement aligns with our goal to provide solutions that support active lifestyles beyond retirement.”

The Golden Age policy extends beyond standard motor coverage, offering 24-hour concierge services, guaranteed courtesy vehicles after accidents, and automatic renewals. Policyholders also gain access to home medical testing and workshops aimed at helping retirees explore hobbies such as painting, music, or equestrian activities.

Forson emphasized the policy’s broader value, stating, “This isn’t just insurance—it’s about enabling our generation to continue contributing and exploring life’s opportunities. Aging should mark a new beginning, not an end.” His role will involve multimedia campaigns and community workshops to highlight the policy’s benefits.

The initiative arrives amid rising attention to Africa’s aging population, projected to double by 2050. Insurers across the continent, including markets like Kenya and South Africa, are increasingly tailoring products to address retirees’ practical and lifestyle needs. QIC’s strategy, pairing culturally resonant figures like Forson with specialized services, reflects a broader shift toward redefining aging in fast-evolving economies.

Enrollment for the Golden Age policy is available through QIC branches, partner brokers, and digital platforms. The company aims to simplify access while emphasizing safety and engagement for seniors navigating Ghana’s roads.

Husband Kills Wife At Akyem Adwafo

Martin Kwame Henyoh
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Husband Kills Wife At Akyem Adwafo

A 44-year-old man whose name has been identified as Kusi Enock has killed his wife on a farm at Akyem Adwafo in the Akyemansa district of the Eastern region.

The deceased, Ama Kwakyewaa, 47 years old, met her untimely death after she visited a nearby farm to work on the farm land.

Narrating the unfortunate incident, an eyewitness and a close relative of the deceased woman, Osei Amponsah, revealed that the couple had separated for over three months and no longer stayed together.

Osei said, ”Moment after Ama informed me that she was visiting her farm, I heard a distress call from her eldest child, Yaa Baby, that Kusi used a piece of wood to hit his estranged wife’s head multiple times. I, together with three others, rushed to the farm.”

“When we got there, the Kusi, the suspect, had run away, and the deceased was lying in a pool of blood and had sustained severe injuries on her face, so we managed to take her to Adwafo clinic for some first aid medications, but she died at the clinic upon our arrival.”

“This is not the first time Kusi attempted to kill Ama, he threatened to kill her on several occasions. One midnight, the man stormed his estranged wife’s house to beat and kill her, but Ama’s neighbors foiled the attack,” Osei Amponsah revealed.

Osei added, “This time around, the suspect monitored the deceased’s movement, sneaked and followed her to the farm and killed her.”

He indicated that the man has since fled the community and is nowhere to be found.

The incident has since been reported to the Akyemansa district police command for further investigations.

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